FAQ: The cPanel Interface

Is it possible for the root user to access cPanel without the help of WHM?

The root user can be granted access to a cPanel user account with the Accounts that can access a cPanel user account option in the WHM Tweak Settings page (Home >> Server Configuration >> Tweak Settings). This setting grants the root user access to a cPanel account by default.

Is there a website builder in cPanel?

Yes, it is called the Soholaunch Website Builder. To install the Soholaunch Website Builder, navigate to the Site Software interface ( Home >> Software/Services >> Site Software ) and select Soholaunch.

There are also several optional content management systems which your web host can install with the cPaddons Site Software interface (Home >> cPanel >> Install cPAddons Site Software). Your web host must enable this feature for you to access these content management systems.

What should I do when my cPanel interface won't display?

You should contact your web hosting provider so they can determine the cause of the issue or escalate the issue to us.

If you get your license directly from cPanel, contact our support department.

I get 'Cannot Read License File' when I enter my cPanel interface. What can I do?

Contact your system administrator so they can update the license file on the server.

If you cannot solve this issue, you can also open a support ticket.

How do I change my password in cPanel?

If you remember your old password, you can change your password in the Change Password screen in cPanel (Home >> Preferences >> Change Password).

If you have forgotten your password, your web host can reset it for you in WHM.

You can also reset your password via email if your web host has enabled the Email password reset setting on the Tweak Settings page (Home >> Server Configuration >> Tweak Settings).

How can I manage multiple domains through one cPanel account?

To manage multiple domains with one cPanel account, you can use addon domains.

  • Your account will have a main domain associated with it in order to keep track of the account.
  • You can add more domains with the Addon Domains interface. ( Home >> Domains >> Addon Domains).
  • You should add the domains outside of your public_html directory in order to keep track of them easily.

My website asks for a username and password when I try to view it. How do I remove or change this?

Navigate to the Password Protect Directories interface in cPanel (Home >> Security >> Password Protect Directories).

In this interface, you can modify the password protection settings for your domain.

If your main domain asks for a password, modify the settings for public_html.

I need to create a login on my website. How do I accomplish this?

You can use the Password Protect Directories function (Home >> Security >> Password Protect Directories) to create a login on your website. Simply enable password protection and then add the users to whom you wish to give access.

How do I customize my error pages?

You can customize your error pages with the Error Pages interface in cPanel. (Home >> Advanced >> Error pages).

How can I back up my complete website to a drive on my computer?

You can use the Download or Generate a Full Website Backup function (Home >> Files >> Backups) to perform a complete backup of your website.

How can I forward my old website to my new site?

You can do this with a redirect. You will need to go to your old site's cPanel interface and navigate to Redirects (Home >> Domains >> Redirects). Set the old site's index page to redirect to the new site's index page.

If you wish for the old site and the new site to go to the same place but have not set up the new site yet, you can use a parked domain. A parked domain allows you to add a second domain name to your account that goes to the same website.

Can I add or translate a language for the cPanel interface that is not included by default?

A system administrator can edit a locale with WHM's Edit a Locale interface. (Home >> Locales >> Edit a Locale).

For more information, view the steps to create and edit a non-standard locale in WHM.

Topic revision: r24 - 22 Aug 2013 - 15:06:20 - Main.ColinShannon