FTP FAQ

How do I create Domain Account on a dedicated server, for connecting the site using external FTP software?

You can connect to any site through external FTP software by using the main cPanel interface user and password. If you wish to be able to FTP to only a specific directory, or have a different user, you will need to create an FTP account through the FTP Manager in your cPanel interface.

My FTP password isn't working (or I forgot my FTP password). How can I reset it?

1. Log into cPanel.
2. Click FTP Accounts.
3. Under Account Management, locate the correct account and click Change Password.

How can I turn off anonymous FTP?

Under the FTP menu in X3, go to Anonymous FTP and make sure the boxes next to the following options are turned off:

• Allow anonymous access to ftp://ftp.domain.com
• Allow anonymous uploads to ftp://ftp.domain.com/incoming

How do I increase the FTP client folder limits? Is there a way to increase that?

I have more than 2000 files in a folder but only 1998 files show on the FTP client.

You will need to configure the specific FTP client to increase the file display limits. You should check the website of the FTP client manufacturer for documentation or help.

Is there a backdoor to view my clients FTP without knowing the password? I am a reseller.

There is no plaintext record, even for root, to view client passwords. The only copies on the server will be in the password hashes in the /etc/proftpd/* files.