Enkompass Administrator's FAQ
This page contains a few frequently asked questions our customers have about Enkompass.
How long can a WSO username be?
WSO users names are limited to 8 characters.
Can you change a WSO username after the account is created?
No, WSO usernames are permanent.
What is the minimum password strength for a WSO account?
WSO accounts require a minimum of 8 characters and must include 1 letter, 1 number, and 1 special character (symbol). WSO account passwords cannot contain spaces.
Where can I reset passwords after I create an account?
You can reset a WSO account's password using the Manage Accounts
interface. You can find the Manage Accounts
interface at Home >> Account Functions >> Manage Accounts >> Password
Can I reserve IPs for resellers?
You can reserve multiple IP addresses for a reseller using the Reseller Center
center (Home >> Reseller >> Reseller Center
Can I change a WSO account's IP address?
You can change an account's IP address using the Manage Accounts
feature (Main >> Account Functions >> Manage Accounts
Can I add more than one IP address at once?
Enkompass' Add IP Addresses
feature can accept multiple IP addresses as a range. This feature will not
accept CIDR notation.
Can I change a WSO account's reseller status?
You can use the Promote/Demote Accounts
(Home >> Resellers >> Promote/Demote Accounts
) feature to control which WSO accounts have reseller status.
What is a WSO role?
WSO roles control which features a WSO user can access. You can define roles that you can reuse whenever accounts are created. You can change an account's role using the Manage Accounts
(Home >> Account Functions >> Manage Accounts >> Role
What do I need to know about primary domains?
Whenever a WSO account is created, the domain entered when the account is created becomes the account's primary domain. You cannot change the account's primary domain. You do not have to enter a fully-qualified domain name (FQDN). You may enter unregistered domain names.
Topic revision: r6 - 21 Jan 2011 - 23:12:15 - Main.JustinSchaefer
AllDocumentation/EnkompassHelp.EnkompassAdminFaq moved from Sandbox.EnkompassFaq on 21 Jan 2011 - 23:12 by Main.JustinSchaefer
- put it back