Understanding Reseller Accounts

For WHM version 11.40

A reseller account is a modified cPanel account that has additional privileges and access to a limited WHM interface. These privileges allow a reseller to manage subordinate cPanel accounts.

Generally, resellers allocate resources on a system to cPanel users after purchasing those resources from a hosting provider.

How can I manage my reseller accounts?

System administrators can manage reseller accounts using WHM's Reseller Center feature (Home >> Resellers >> Reseller Center). From here, an administrator can define what privileges a reseller has and limit the reseller's account. Types of account creation limits include:

Feature Description
Limit the total number of accounts This method places restrictions on the total number of accounts a reseller is allowed to own.
Limit accounts that reseller can create by Resource Usage This restriction limits the amount of disk space and bandwidth the reseller is able to use on the system. When the reseller reaches the limit, he or she will not be able to create new accounts.
Specify which packages reseller can use for account creation This restriction limits the packages on the system the reseller is allowed to use.
Limit the amount of accounts that reseller can create per package This restriction places limitations on the number of accounts a reseller can assign to a specific package.

For more information about how to manage reseller accounts, please read our complete Reseller Center documentation.

How do resellers manage accounts?

Resellers manage their subordinate cPanel accounts through the limited WHM interface. It is important to remember that a reseller account does not have many privileges by default. The system's administrator will need to explicitly define what privileges the account should have in order for it to function as a reseller account.

Reseller privileges can be divided into 5 categories (you can see and confer these using the WHM Edit reseller privileges & nameservers screen):

Type of privilege Description
Standard Privs These privileges include basic reseller functions, such as adding and removing accounts.
Package Privs This list of privileges affects the reseller's ability to create and modify their own web hosting packages.
Global Privs This set of privileges is intended for technically savvy resellers. This list includes options such as viewing and restarting system services.
Super Privs Most resellers should not have access to these privileges, because they would be able to circumvent resource limits. This list includes options such as account and quota modification. If one of the Super Privs is selected, resellers will be able to create accounts without packages.
Root Privs You should never enable All Features under Root Access for your resellers. Enabling All Features under Root Access allows the reseller to access a fully functional WHM interface. A reseller with Root Access can see all the accounts on the server (even those not belonging to him). Also, enabling All Features under Root Access, bypasses any account creation limits for the reseller. For example, if you limit a reseller account to creating 2 accounts and enable All Features under Root Access, the reseller is no longer limited to 2 accounts and can create as many accounts as desired.

For a complete list of privileges, please read our Edit Privileges/Nameservers documentation.

By default, a reseller has access to the following WHM features:

Feature Description
Basic cPanel & WHM Setup This feature contains some basic configuration options for cPanel & WHM.
Configure Customer Contact This feature allows a reseller to specify contact information his or her customers can use to contact support, billing, or sales.
Locale XML Download A reseller can export a locale as an XML file using this feature.
View Available Locales This feature is a list of locales the reseller's cPanel interfaces can use.
Setup Remote Access Key A reseller can generate and copy a key to access the WHM reseller interface.
List Subdomains Here, a reseller can view a list of his or her subdomains.
Web Template Editor This feature allows a reseller to edit the default page a website owner will see when his or her account is created. We strongly recommend that your resellers enter some basic contact information here.
Change WHM Theme This feature allows a reseller to change WHM themes.
Branding A reseller can use this feature to customize (or "brand") his or her customers' cPanel interfaces.
Plugins This section will contain any plugins installed on the server that are not restricted based on the reseller's ACLs (account creation limits).

Topic revision: r18 - 25 Jan 2013 - 15:53:40 - Main.LaurenceSimon
AllDocumentation/WHMDocs.ResellersIntro moved from Sandbox.DefiningResellers on 26 Aug 2010 - 19:45 by Main.JustinSchaefer - put it back