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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.40

(Home >> Mail >> Email Accounts)


This set of features allows you to add and manage email accounts that are associated with your domain.

Add an Email Address

To add a new email address:

  1. Enter the email address that you wish to create in the Email text box.
    • If you manage more than one domain, make sure to select the appropriate domain from the menu.
  2. Enter the password in the Password text box.
  3. Enter the password in the Password (again) text box.
  4. Enter the quota in the Mailbox Quota text box.
    • The quota defines how much hard drive space the account will be allowed to use.


      Due to mail server constraints, quotas cannot be greater than 2048 MB. Quotas that exceed this amount must be unlimited.
  5. Click Create Account.

Email addresses that already exist are displayed in a table. The information displayed in this table allows you to:

  • See how much disk space the account uses.
  • Change a password.
  • Change a quota limit.
  • Delete an email address.
  • Access an account through webmail.
  • Configure a mail client.

Change the Password

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To change the password:

  1. Click Change Password next to the appropriate email account.
  2. Enter your new password into the Password box.
  3. Confirm your new password in the Password (again) box.
  4. Click Change Password to store the new password.
    • If you do not wish to change the password, click cancel.

Change the Quota Limit

The quota limit for an address defines the amount of mail (in Megabytes) that can be stored to its mailbox. When your mailbox exceeds this limit, any incoming mail will be returned to the sender with a message which states that the recipient’s mailbox is full. The system administrator can change this behavior with the Exim Configuration Manager feature in WHM.

It is important to keep track of quota usage, as a full quota will not allow you to receive mail.


  • Your mailbox's trash folder is not included in the quota limit calculation.
  • You will not be able to exceed the quota set by your web host. Also, due to mail server constraints, you cannot set a quota greater than 2048 MB. Quotas exceeding this amount must be unlimited.

To change a mail quota:

  1. Click Change Quota.
  2. Enter the new email quota (in Megabytes) into the appropriate text box. For an unlimited account, click unlimited.
  3. Click Change Quota to store the new value.
    • If you do not wish to change the quota, click cancel.

Delete an Email Address

To delete an email address:

  1. Click the Delete link that corresponds to the account that you wish to remove.
  2. Click Delete to confirm that you wish to delete the email address.
    • If you wish to keep the email address, click cancel.

Configure an Email Client

This feature automatically configures your email client to access your cPanel email address(es). An email client allows you to access your email account from an application on your computer. Outlook® Express and Apple® Mail are examples of email clients.

To access this feature, click the More button that corresponds to the appropriate email account.


You must already have an email client installed on your computer in order to automatically configure it with cPanel.

To configure your mail client:

  1. Select and download the appropriate configuration file from the list.
  2. Run the script file to automatically configure a mail client for the selected address.

When completed properly, your email client should open automatically and log into your email account(s).


If you wish to use an email client that is not listed in this interface, you will need to manually configure it. For more information on how to manually configure an email client, review the documentation of the client you wish to use. Documentation can generally be found on the client's website.

Notes about email client configuration

If you have installed non-wildcard SSL certificate which matches your hostname, the name of your server will match your hostname. For example, if your hostname is and your SSL certificate matches your hostname, your server would be named

If your SSL certificate is a wildcard SSL, the name of your server will also match any subdomains which correspond to the hostname's domain. For example, an SSL certificate for * would be valid for and

If you do not have an SSL certificate installed, the server will use the mail subdomain of your domain. For example, Also, the server will be named if your certificate does not match your hostname.

Access Webmail

This feature allows you to access an email account with a web browser. To access this feature:

  1. Click the More button that corresponds to the appropriate email account.
  2. Select the Access Webmail option from the menu.
  3. Enter the password in the appropriate field.
  4. Click the Log in button.

Default Email Account

Your default email address is listed under the Default Email Account heading. This special email account is set up when your web host creates your cPanel account. The account's username and password are the same as your cPanel account name and password.

Depending upon your web host's setup, this address may serve as a "catch-all" for all mail sent to invalid usernames in your domain. As such, it may receive a large amount of spam.

You can check and delete the mail that this account receives. To do this via webmail, click Access Webmail and select your desired webmail application.

You can also use this account to send mail. To do this via webmail, click Access Webmail and select your desired webmail application.

The actual address of the account is, where account represents your account user name. You cannot rename, delete, or place a quota on the default account. For these reasons, we recommend that you create a separate email account for daily use.

This address is also the default From and Reply-to address of outgoing messages sent by your account's PHP scripts.

Additional Documentation

BlackBerry FastMail Service — This document details how to use BlackBerry FastMail with your cPanel email account.