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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.44

(Home >> Server Contacts >> Contact Manager)


The Contact Manager interface allows you to specify when your server will send notifications for each communication method, and the priority of each type of alert.


  • Your server uses the system contact information for notifications, which the system administrator configured when they initially installed cPanel & WHM.
  • To modify the system contact information, click Change Alert Destinations, or navigate to the Basic cPanel & WHM Setup interface (Home >> Server Configuration >> Basic cPanel & WHM Setup).

Set your alert preferences

To set your alert preferences, perform the following steps:

  1. Use the Alert Contact Priority Assignment section to specify the lowest alert priority that you wish to receive for each notification method. To receive no notifications via a notification method, select Disabled.


    For example, if you wish to receive email alerts about events that have a High priority, select the High option next to Email.

  2. Use the Alert Priority Assignment section to assign a priority level to an event. To disable notifications for an event type, select the Disabled option.

  3. Click Save.

Types of events that trigger an alert

The following table describes the events that trigger each type of event that can trigger an alert:

Alert typeEvent that triggers your server to generate the alert
Account CreationA user creates an account.
Account RemovalA user removes an account.
Account SuspensionsA user suspends an account.
Account UnSuspensionsA user unsuspends an account.
Account Upgrades/DowngradesA user modifies the package for an account, or uses WHM's Upgrade/Downgrade an Account interface (Home >> Account Functions >> Upgrade/Downgrade an Account).
Altered RPMs CheckThe /scripts/check_cpanel_rpms script finds altered RPMs.
AppConfig registration notificationscPanel & WHM registers an app with AppConfig.
cPanel Backup

cPanel & WHM generates a backup.


This event does not apply to cPanel account backups that a user generates via the cPanel interface.

cPanel Backup Destination DisabledA user disables a backup destination.
cPanel Configuration CheckscPanel & WHM corrects an absent or invalid value in the /var/cpanel/cpanel.config file.
cPanel Required Perl Module Auto InstallscPanel & WHM requires a Perl module that the /usr/local/cpanel/scripts/upcp script fails to install.
cPHulkd NotificationscPHulk notifications. cPHulk is cPanel & WHM's brute force protection feature.
Disk Integrity CheckcPanel & WHM checks the integrity of a hard disk.
Forced Disable of Digest AuthA user or cPanel & WHM disables the Web Disk Digest Authentication feature.
Generic NotificationsAny event that generates an alert and is not in this list.
IP Address DNS CheckcPanel & WHM runs the /usr/local/cpanel/scripts/ipcheck script.
Kernel Crash CheckcPanel & WHM finds specific errors in the output of the dmesg command.
Kernel Version CheckcPanel & WHM checks the version of your server's kernel. This event will not generate alert notifications.
Notification of New Addon DomainsA user creates an addon domain.
Recently Uploaded Cgi Script MailcPanel & WHM detects that a user uploaded a mail-capable script via FTP to the user's home directory.
Root Compromise CheckscPanel & WHM detects that your server's root account is compromised.