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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.46

(Home >> Mail >> Email Trace)

Overview

This interface displays reports about email delivery attempts from your account and allows you to trace email delivery routes. You can also trace an email's delivery route with this feature, which can help you to locate problems with email delivery.

Search for the delivery status of an email

To see the delivery status of an email, perform the following steps:

  1. Enter a recipient email address in the Search text box.
  2. Click Run Report to show the Delivery Report table and the Email Server Trace diagram.

The Delivery Report table

By default, the system sorts your query's results into the following columns:

ColumnDescription
EventAn icon that indicates the message's delivery status:
  •  — The message was delivered successfully.
  •  — The message's status is unknown, or delivery is in progress.
  •  — The message was deferred.
  •  — The message encountered a delivery error.
  •  — The message was rejected at SMTP time. Typically, this occurs because the sender's server does not have a secure configuration or appears on a Real-time Blackhole List (RBL).
  •  — The mail server accepted the message but did not deliver it to the recipient's inbox. This typically occurs because spam software filtered the message.
UserThe cPanel user who owns the email account that sent the message.
SenderThe email address on your system that sent the message.
Sent TimeThe date and time when the user sent the message.
Spam ScoreA score that is based on the number of spam-related traits within the message.
RecipientThe email address to whom the user sent the message.
IDThe unique identifier of the outgoing email message.
ResultThis column contains a short message about the delivery.
ActionsClick the  icon to view and print information about the selected message. This information includes the message's sender, recipient, username, and more.

The Table Options button

To select the columns that you wish to display in the Delivery Report table, click the options icon () on the right. To hide information, deselect the box.

From the Table Options window, select the following column headers that you wish to view:

OptionDescription
Select AllSelects all the options listed.
EventThe delivery status, indicated by an icon (see list in table above).
UserThe sender's cPanel username.
DomainThe sender's domain.
SenderThe email address on your system that sent the message.
Sent TimeThe date and time when the user sent the message.
Sender HostThe sender's host's IP address.
Sender IP Address
The sender's IP address.
AuthenticationThe sender's authentication type.
Spam ScoreThe email's Apache SpamAssassin™ score.
RecipientThe email address to whom the user sent the message.
Delivery UserThe username that owns the recipient's email address.
Delivery DomainThe recipient's domain.
Delivered ToThe recipient's email address.
RouterThe internal router that the mail server used to determine the message's destination.
TransportThe recipient's SMTP type.
Out TimeThe date and time when the intended recipient received the message.
IDThe unique identifier of the outgoing email message.
Delivery HostThe recipient mail exchanger's hostname.
Delivery IP Address
The recipient mail exchanger's IP address.
SizeThe size of the outgoing message.
ResultThis column contains a message that describes the delivery results.
ActionsClick on the magnifying glass to open the Delivery Event Details information window and print the report.

The Email Server Trace diagram

This feature shows the delivery route that the sent email took from source to destination. There are four icons under the Legend with their meanings. The icons show you the error, filter, destination, or local mailbox that your email encountered during its journey.