Page tree
Skip to end of metadata
Go to start of metadata

This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.46

(Home >> Transfers >> Review Transfers and Restores)

Overview

This interface allows you to review your server's transfer and restore logs.

Transfer logs

Transfers that use the current transfer system are located in the Transfer Session Logs section, while transfers that use WHM's Restore a Full Backup cpmove File interface (Home >> Backup >> Restore a Full Backup/cpmove File) are located in the Legacy Transfer Logs section.

The Completed Sessions section contains the finished transfer sessions, while the Pending Sessions section contains in progress or stalled sessions.

Notes:

  • The /usr/local/cpanel/logs/backup_restore_manager_log file is the restore process's log file.
  • The /usr/local/cpanel/logs/backup_restore_manager_error_log file is the restore process's error log.

Log rotation

If there is no activity in a pending transfer for two hours, the system sets the transfer to failed. The system sets all pending logs to failed after 30 days.

The xferdebug touch file

If your transfers have problems that you cannot resolve with the standard transfer and restore logs, read our Touch File for Additional Transfer and Restore Log Diagnostic Entries documentation.

Session information

The session transfer tables have the following attributes:

ColumnDescription
SessionThe transfer's session ID.
Initiator

The process that initiated the transfer.

Source HostThe server's hostname from which the system transferred the account.
Start TimeThe start time of the transfer session in YYYY-MM-DD HH:MM:SS format, where YYYY is the year, MM is the month, DD is the day, HH is the hour, MM is the minute, and SS is the second.
End TimeThe end time of the transfer session in YYYY-MM-DD HH:MM:SS format, where YYYY is the year, MM is the month, DD is the day, HH is the hour, MM is the minute, and SS is the second.
Actions

You can perform the following actions:

  • Review allows you to look at the account transfer interface for a completed transfer or an account restore interface for a completed restore. The summary interface includes links to the transfer and restore logs.
  • View allows you to look at the log file for a transfer or restore that is pending or in progress. This can help you to diagnose and resolve issues.
  • Cancel allows you to cancel a pending transfer or restore.

Account interfaces

If you click on the Review or View link for a transfer, the Account Transfer interface will appear.

If you click on the Review or View link for a restore, the Account Restore interface will appear.