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For cPanel & WHM version 11.50

(Home >> Support >> Support Center)


Overview

Use this link to access the cPanel Customer Dashboard and submit support requests, view progress of open support requests, and review closed requests. You can also contact cPanel, Inc. for Sales and Customer Service issues.

Note:

Contact your license vendor for support before you contact cPanel, Inc. You can determine your license provider via the verify.cpanel.net website.

Log in to the support system

To log in to the support system, perform the following steps:

  1. Click Submit a Support Request. The system redirects you to our secure customer portal.
  2. Enter your email address.
    • If you have not registered for support, click Need an account? Create one here and follow the instructions to create an account.
  3. Enter your password.
    • If you do not remember your password, click Forgot username or password? and enter your email address. The system will send you an email with instructions on how to reset your password.
  4. Click Login.

To purchase phone support, click Contact cPanel.

Submit a support request to cPanel

To submit a support request through the support request system, perform the following steps:

  1. Click Submit a support request.
  2. Select your product from the menu.
  3. Read the Technical Support Agreement.
  4. Enter your IP address in the appropriate text box.
  5. Enter your Support Access ID in the appropriate text box and click Continue.
    • To determine your Support Access ID, navigate to WHM's Support Center interface (Home >> Support >> Support Center).
  6. Confirm your contact information and click Continue.
  7. Enter the details of your request and click Continue.

    Note:

    Provide as much relevant information as possible.

  8. Enter the login and access information for your server and click Continue.
    • If you require assistance with multiple services, click the + tab and enter the access information for each additional server.
  9. Submit this case as either Complimentary Support or Priority Support.

    Note:

    You must pay a fee for Priority Support.

After you submit your support request, you will receive a confirmation via email.

Review open and closed support requests

To view the progress of a support request, perform the following steps:

  1. Click Show Open/Closed Requests.
  2. Click the link of the ticket that you wish to review.

Reopen a support request

If you need to reopen a support request, perform the following steps:

  1. Click Reopen Case.
  2. Enter the reason why you wish to reopen the case.
  3. Enter additional issues to the case that you wish for cPanel Support to resolve.
  4. Click Reply.

Note:

Click Leave Feedback to tell cPanel, Inc. about your support experience.