For cPanel & WHM version 11.50
This document describes steps to perform if your cPanel & WHM license does not function properly.
Verify your license
If you suspect that your cPanel & WHM license does not function properly, perform the following steps:
Run either of the following commands to obtain your license's IP address:
- Navigate to the cPanel License Verification page.
Enter the IP address that you obtained in Step 1. Our website will display the status of your license.
If your server’s IP address does not match the IP address on your license, contact cPanel Customer Service for further assistance.
If your IP address matches the license, and you still experience problems, run the following script to verify your license:
After the script runs, the command line will display no messages if your license works properly. If the script requires more than a few seconds to run, you may have connectivity issues.
/usr/local/cpanel/cpkeycltscript fails, ensure that our licensing servers resolve. To test that you can resolve our servers, run the following command:
You may also need to ensure that the time and date of the server are not set too far in the future or past.