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For cPanel & WHM version 11.50

If you continue to experience problems, contact cPanel Support.

Overview

This document describes steps to perform if your cPanel & WHM license does not function properly.

Verify your license

If you suspect that your cPanel & WHM license does not function properly, perform the following steps:

  1. Run either of the following commands to obtain your license's IP address:

    curl -L http://cpanel.net/showip.cgi
    lynx -dump http://cpanel.net/showip.cgi
  2. Navigate to the cPanel License Verification page.
  3. Enter the IP address that you obtained in Step 1. Our website will display the status of your license.

    Note:

    If your server’s IP address does not match the IP address on your license, contact cPanel Customer Service for further assistance.

  4. If your IP address matches the license, and you still experience problems, run the following script to verify your license:

    /usr/local/cpanel/cpkeyclt

    After the script runs, the command line will display no messages if your license works properly. If the script requires more than a few seconds to run, you may have connectivity issues.

  5. If the /usr/local/cpanel/cpkeyclt script fails, ensure that our licensing servers resolve. To test that you can resolve our servers, run the following command:

    host auth.cpanel.net

    You may also need to ensure that the time and date of the server are not set too far in the future or past.

If you continue to experience problems, contact cPanel Support .