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For cPanel & WHM version 60 

(Home >> Email >> Mail Troubleshooter)

Overview

This feature traces an email’s route from your server to a specified address in order to highlight issues along the delivery path. This feature is useful, for example, to detect potential issues after you reconfigure your mail system.

Note:

For steps to troubleshoot IPv6-related issues, read our Guide to IPv6 documentation. 

How to trace a mail route

To trace a mail route, perform the following steps:

  1. In the Email to trace text box, enter the email address that you wish to trace.
  2. Click Submit.

A list of steps will appear on the following interface. Refer to the legend at the bottom of the interface for information about each box’s contents.

Additional documentation