If you obtained your cPanel & WHM license directly from cPanel, Inc. and experience an issue with your cPanel & WHM installation, you may need to open a cPanel Support ticket.
In cPanel & WHM version 60, we added the ability to open a cPanel support ticket in the WHM's Create Support Ticket interface (Home >> Support >> Create Support Ticket). We encourage you to use this interface to open your support ticket, as it automates most of the ticket creation process.
Before you open a ticket, you must obtain the following information:
Your cPanel & WHM server's hostname or IP address.
/usr/local/cpanel/cpanel -S command.
rootuser level access to the server.
To open a ticket for cPanel Support, perform the following steps:
Navigate to the
tickets.cpanel.net server and log in to the cPanel Customer Portal.
The cPanel Store, cPanel Ticket system, and the Customer Portal use the same login information.
You may also log in and submit a ticket through the following interfaces:
Use any of the following methods to grant cPanel Support access to your server:
To grant cPanel Support access to you server via the WHM interface, perform the following steps:
To manually grant cPanel Support access to your server, perform the following steps:
For this SSH connection to function, you must allow the cPanel IP addresses to connect to your server.
For more information about how to manually configure your server's firewall, read our Host Access Control documentation.
To grant cPanel Support access to your server via the command line, run the following command:
TICKETNUMBERrepresents the ticket number that you wish to authorize
SERVERNUMBERrepresents the number of the server tab that you wish to authorize.
After cPanel Support resolves your issue and you close the ticket, you must revoke the access permissions to your server in WHM's Grant cPanel Support Access interface (Home >> Support >> Grant cPanel Support Access).
For more information, read our How to Authenticate your Server for cPanel Technical Support documentation.