Page tree
Skip to end of metadata
Go to start of metadata

Overview

Warning:

Do not perform the steps in this document unless you are certain that your server's userdata files are corrupt or do not exist. You should only perform these steps when no other method will resolve the issue. 

In certain circumstances, your server's userdata files (the files that the /var/cpanel/userdata/ directory contains for each account) may become corrupt, or may not exist. If this occurs, use the methods in this document to attempt to rebuild these files.

The method that you use depends on whether a valid httpd.conf file exists on your server:

Note:

The steps below assume that you have already logged in to your server via SSH as the root user. 

Rebuild userdata files


Warning:

These steps require that a valid httpd.conf file exists on your server. If one does not exist, rebuild userdata files from a recent backup instead

Move the corrupt userdata directory to a new location.

If a userdata directory currently exists on your server, use the mv command to move it and its contents to a new location.

To do this, run the following command:

mv /var/cpanel/userdata /var/cpanel/userdata.orig

 


 

Create a new userdata directory.

Use the mkdir command to create a new userdata directory.

To do this, run the following command:

mkdir /var/cpanel/userdata

 


 

Run the userdata_update script to rebuild userdata files for all of your accounts.

The /usr/local/cpanel/bin/userdata_update script rebuilds userdata files for all of the accounts that exist on your server.

Warning:

The --reset flag regenerates files and directories within the userdata directory. To do this, it uses data from the current Apache configuration file.

  • It does not conserve existing userdata files, and you should only use it as a last resort
  • If you run the userdata_update script with the --reset flag, and you have not already copied any existing data (Step 1), the system will overwrite the existing userdata files and directories.
  • This flag requires that a valid httpd.conf file exists on your server. If one does not exist, you must restore your userdata files from your most recent backup.

To do this, run the following command:

/usr/local/cpanel/bin/userdata_update --reset

Note:

Run the /usr/local/cpanel/bin/userdata_update script with the --unpark-addons flag to fix problems in which the system lists an addon domain as a parked domain (alias). This flag resets all of your server's userdata files. 

 


 

Run the fix_userdata_perms script to validate the userdata permissions settings.

The /usr/local/cpanel/bin/fix_userdata_perms script ensures that all of your server's userdata files and directories use the correct permissions settings.

To do this, run the following command:

/usr/local/cpanel/bin/fix_userdata_perms

 


 

Run the updateuserdatacache script to update the system's cache.

The /scripts/updateuserdatacache script ensures that the system properly caches all userdata files.

To do this, run the following command:

/scripts/updateuserdatacache

 


 

Rebuild Apache.

You must rebuild Apache to use the rebuilt userdata files.

To do this, run the following command:

/scripts/rebuildhttpdconf

 


 

Restart Apache.

After you rebuild Apache, you must restart it on your server.

To do this, run the following command:

/scripts/restartsrv_httpd

Warning:

These steps rebuild userdata files from a recent backup. If a valid httpd.conf file exists on your server, we strongly recommend that you rebuild from this file instead

Copy the corrupt userdata directory to a new location.

If a userdata directory currently exists on your server, copy it and its contents to the cpanel directory.

To do this, run the following command:

cp -rfp /var/cpanel/userdata /var/cpanel

 


 

Create and navigate to a new directory in the root directory.

Create a new directory within the root directory, and navigate to it.

To do this, run the following command, where example is the name of the new directory:

mkdir /root/example && cd /root/example

 


 

Extract the contents of your backup file to the new directory.

The method that you use to extract the backup depends on the type of backup file.

For example, if your backup file is a .tar.gz file, run the following command, where backup.tar.gz represents the absolute path to the backup file:

tar -zxvf backup.tar.gz

 


 

Run the updateuserdatacache script to update the system's cache.

The /scripts/updateuserdatacache script ensures that the system properly caches all userdata files.

To do this, run the following command:

/scripts/updateuserdatacache

 


 

Rebuild Apache.

You must rebuild Apache to use the rebuilt userdata files.

To do this, run the following command:

/scripts/rebuildhttpdconf

 


 

Restart Apache.

After you rebuild Apache, you must restart it on your server.

To do this, run the following command:

/scripts/restartsrv_httpd

Additional documentation