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(Dashboard >> Support >> View Open and Closed Requests)

Overview

The View Open/Closed Requests feature directs you to the cPanel Customer Portal interface, and displays information for your support tickets.

The key at the top of the interface displays whether the ticket is customer service-, sales-, or support-related, as well as whether the ticket awaits a response from you or from cPanel.

Open Requests

The Open Requests interface displays the following information:

HeadingDescription
IDThe assigned identification number (ID) of the open request.
SubmitterThe email address that submitted the request.
SubjectThe subject of the email submitted to cPanel Support.
Type

The type of request submitted to cPanel Support:

  • tickets — Request tickets.
  • cs — Requests for related to customer support.
  • bugreports — Requests related to bug reports and issues.
  • cloudlinux — Requests for issues related to CloudLinux OS.
  • es-tickets — Requests submitted in Spanish.
  • migrations — Requests for server migrations.
  • sales — Requests for cPanel sales personnel.
  • accounts — Requests related to your customer account.
RepresentativeThe assigned representative to the open request.
Actions

The action you can perform with the open request:

  • Close — Close an open ticket.

Closed Requests

Note:

To view closed requests older than 180 days, click View tickets from the last 360 days below the Closed requests table header.

The Closed Requests interface displays the following information:

HeadingDescription
IDThe assigned identification number (ID) of the closed request.
SubmitterThe email address that submitted the request.
SubjectThe subject of the email submitted to cPanel Support.
Type

The type of request submitted to cPanel Support:

  • tickets — Request tickets.
  • cs — Requests for related to customer support.
  • bugreports — Requests related to bug reports and issues.
  • cloudlinux — Requests for issues related to CloudLinux OS.
  • es-tickets — Requests submitted in Spanish.
  • migrations — Requests for server migrations.
  • sales — Requests for cPanel sales personnel.
  • accounts — Requests related to your customer account.
  
Actions

The actions you can perform with the closed request:

  • Reopen — Reopen a closed ticket.
  • Leave Feedback — Leave customer feedback on your experience with the request you submitted.

Note:

After 90 days, you cannot reopen or leave feedback on a request.

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