Last modified: June 12, 2020
If your cPanel & WHM server is authoritative, you can use your DNS server to update your server’s PTR records. However, most cPanel & WHM users do not have the authority edit their PTR record directly. Instead, some hosting providers offer reverse DNS management in a client interface. For more information, contact your hosting provider.
- Changes to your server’s DNS nameservers do not take effect if your server’s DNS nameservers are not authoritative for your IP address.
- Many hosting providers do not allow their customers to modify their nameserver PTR records. Contact your hosting provider to delegate authority to your nameservers or set up your nameserver PTR records.
Configure reverse DNS
In the following examples:
example.comrepresents your domain.
192.168.0.1represents your main IP address.
0.168.192.in-addr.arparepresents your your server’s main IP address, in PTR record format.
Use the following steps to configure your server’s authoritative nameservers:
PTR records require authoritative DNS nameservers before they can function properly. To find the authoritative DNS nameservers of your server’s main IP address, trace the Start Of Authority (SOA) record. To do this, run the following command, where
0.168.192.in-addr.arpa is your server’s main IP address, in PTR record format:
dig +nssearch 0.168.192.in-addr.arpa
Add the reverse DNS zone
Navigate to WHM’s Add a DNS Zone interface (WHM >> Home >> DNS Functions >> Add a DNS Zone) and enter the following information:
- This interface does not currently support IPv6.
- If your hosting provider delegates you a byte boundary that is greater than
25, separate the network range and byte boundary with a dash (
–) character. Do not use a forward slash (
/) character. For example:For more information, read the RFC 2317 documentation.
- Enter your server’s IP address in the IPv4 Address text box.
- Enter the reverse DNS zone’s name in the Domain text box.
- To create a reverse DNS zone name for an IPv4 address, perform the following steps:
- Drop the last octet from the IP address.
- Reverse the order of the remaining octets.
.in-addr.arpato the end of the octets.
A complete reverse DNS zone name for an IPv4 address will resemble the following example:
Edit the reverse DNS zone file
After you create your zone file, create each PTR record in WHM’s Edit DNS Zone interface (WHM >> Home >> DNS Functions >> Edit DNS Zone).
Your zone file already contains a Nameserver (NS) record for each of your server’s authoritative nameservers.
- Enter the octets in an available text box under the Add New Entries Below this Line heading.
- Select PTR in the appropriate menu. The Hostname text box will appear.
- Enter the hostname that corresponds to the last octet in the IP address.
Test your records
After your domain’s DNS information propagates, confirm that you properly configured reverse DNS. To confirm that you properly configured reverse DNS, run the following command:
If you correctly configured reverse DNS, the output will resemble the following example:
184.108.40.206.in-addr.arpa domain name pointer www.example.com.