The BlackBerry® FastMail Service

Last modified: December 16, 2020


This service is only available in cPanel’s deprecated x3 theme. The BlackBerry FastMail service does not exist in Paper Lantern.

The BlackBerry® FastMail service service allows you to receive passive email updates on your BlackBerry device. This means that when you receive a new message in your inbox, your BlackBerry device receives it almost simultaneously.

Enable BlackBerry FastMail

To enable the BlackBerry FastMail service, your cPanel & WHM account must use the Dovecot mail server.

To enable Dovecot as your mail server, perform the following steps as the root user:

  1. Navigate to WHM’s Mailserver Selection interface (WHM >> Home >> Service Configuration >> Mailserver Selection).

    In cPanel & WHM version 58, we removed WHM’s Mailserver Selection interface. cPanel & WHM version 58 and later only provides the Dovecot mail server.

  2. Select Dovecot.

  3. Click Save.

After you enable Dovecot as your mail server, navigate to cPanel’s deprecated x3 theme’s Email Accounts interface (cPanel >> Home >> Mail >> Email Accounts). The BlackBerry® FastMail Service is Enabled link appears at the bottom of the interface.

Click this link for more information about the BlackBerry FastMail service.

Direct access to sent and spam mail folders

You can configure your BlackBerry device to open mail from your sent folder (or spam folder) directly in your inbox.

To do this, configure your BlackBerry device to log in to your email account with your email address, with /sent or /spam at the end, as the username (for example,

BlackBerry Level 3 Integration

If BlackBerry recognizes you as a Mail Service Provider (MSP), this server can answer subscription requests at the following URLs:

  • For security reasons, you can only access these URLs through a server that runs the Blackberry Internet Service (BIS).
  • In the examples above, represents your domain.

Additional Documentation