The restorepkg Script

Valid for versions 82 through 86




Last modified: July 28, 2020


You can use the /usr/local/cpanel/scripts/restorepkg script to restore a cPanel account from a backup file.


You can also restore a cPanel account from a backup file in WHM’s Restore a Full Backup/cpmove File interface (WHM >> Home >> Backup >> Restore a Full Backup/cpmove File).


Do not use the skip-name-resolve setting in your server’s MySQL® configuration. This setting will cause serious issues with server operations. If you are not an advanced MySQL administrator, expect issues with this setting. For example, you will see issues with restoring backups. This setting will also cause issues with phpMyAdmin.

Run the script

To use the /usr/local/cpanel/scripts/restorepkg script, run the following command as the root user:

/usr/local/cpanel/scripts/restorepkg [arguments] [input] [filename]


You can use the following arguments with the /usr/local/cpanel/scripts/restorepkg script:

Argument Description Input values Example
--force Restore the account regardless of any errors or warnings. When the system restores the account, any existing data remains intact on the server.
If the account already exists on the server, this option operates similarly to the --skipaccount option.
None. --force
--allow_reseller Restore reseller privileges. None. --allow_reseller
--ip Restore the account to a certain IP address.
  • If an IP address is not available, the script uses the next available IP address in the IP address pool.
  • If no addresses are available, the script uses the server's shared IP address.
  • y — Use the next available IP address in the IP address pool to restore the account.
  • n — Use the share IP address to restore the account.
  • A valid IP address — Use this IP address to restore the account.
--newuser Change the restore account’s username.

To change the name of a database or database user after you restore the account, use WHM’s Manage Databases interface (WHM >> Home >> SQL Services >> Manage Databases) and WHM’s Manage Database Users interface (WHM >> Home >> SQL Services >> Manage Database Users).
  • All of the account's database users will keep their current username except for the user that matches the cPanel account.
  • You cannot use this option with the --skipaccount option.
A valid cPanel username.
  • The new account name cannot already exist on the server.
  • The username must contain 16 characters or fewer, and the first eight characters must be unique on the server.
--skipaccount Restore a package for an existing account with the same username as another existing account.
You cannot use this option with the --newuser option.
None. --skipaccount
--restricted Run the restoration process with the Restricted Restore feature.

The Restricted Restore feature performs additional security checks on the backup file in order to mitigate the risk of transfers from unfamiliar sources. If a component of the backup file contains an issue (for example, a compromised MySQL® grant table or a symbolic link attack), the system does not restore that portion of the backup and adds a warning to the log file.
If you do not use this option, the script performs an unrestricted restore.
  • The Restricted Restore feature is EXPERIMENTAL. Do not consider it as an effective security control at this time. The behavior of this feature may change in a future release of cPanel & WHM. Exercise extreme caution when you use this feature.
  • If you do not trust the source of the account backup with root access to your server, use the Restricted Restore feature to protect your server.
  • To use the Restricted Restore feature to restore an account that owns PostgreSQL® databases, the target server must use PostgreSQL version 8.4 or newer.
  • The Restricted Restore feature will not restore parked (aliased) or addon domains.
  • The Restricted Restore feature only allows restored accounts to use the noshell or jailshell options. If the restored account uses another shell, the system will set the account to use the noshell option. For more information, read our VirtFS - Jailed Shell documentation.
None. --restricted
--disable Disable specific modules during the account restoration process.
We strongly recommend that only advanced users apply this option. If you incorrectly configure this option, the cPanel account may restore in a broken state.
A valid module name.
  • Use a comma-separated list to specify multiple values.
  • For a list of possible values, run the --help option.
  • Module names are case-sensitive.


The backup filename must use one of the following formats:

  • cpmove-{USER}
  • cpmove-{USER}.tar
  • cpmove-{USER}.tar.gz
  • {USER}.tar
  • {USER}.tar.gz
  • backup-{MM.DD.YYYY}{HH-MM-SS}{USER}.tar
  • backup-{MM.DD.YYYY}{HH-MM-SS}{USER}.tar.gz

The restore package script searches for the archive in the following locations:

  • /home
  • /home2
  • /home3
  • /root
  • /usr
  • /usr/home
  • /web

The script attempts to restore the account on the shared IP address with the following steps:

  1. Adds the package to the AccountLocal queue.
  2. Starts the restoration process.
  3. Uses the tail command to output the log file’s contents after the restoration process begins.


For example, the following command uses the unrestricted restore method to restore the cpmove-testaccount.tar.gz file to the IP address:

/usr/local/cpanel/scripts/restorepkg --ip= cpmove-testaccount.tar.gz

Additional Documentation