Account History


Overview

The Account History interface displays your account’s billing history.

Important:

The following information appears at the top of the interface:

  • Terms Net — The number of days before any invoices are overdue.
  • Account Number — Use this number when you contact cPanel Customer Service with account questions.

Selection Filter

The Selection Filter feature allows you to specify the transactions that the interface displays or locate a particular payment. To use this feature, select from the following Selection Filter options and click Go:

  • Transaction Types — The invoice’s billing item type or the payment that Manage2 associates with the account.
  • Transaction Methods — The payment type that Manage2 uses to process the invoice.
    Note:

    The options that appear in the menu correspond with your access level.

  • Max Shown — The maximum number of results that the interface displays. This value defaults to 35.
  • Date Range — The date range within which a transaction occurred.
  • Transaction Amount — The total transaction amount, in US dollars.
Note:

To sort search results by the date on which the transactions posted, click the arrows next to the Post Date heading.

Account Balance chart

The Show Balance History link appears directly below the Selection Filter feature. Click Show Balance History to view a chart of your account’s balance over time.

Transaction table

Below the Selection Filter feature, the interface displays the following table with the transactions that match your filter options:

Column Description
Type The type of transaction.
Note:
All fully or partically past due invoices display in orange.
Post Date The date that Manage2 posted the transaction.
(no title) This column contains .pdf and HTML copies of your invoice.
Amount (USD) The transaction amount, in US Dollars (USD).
Method The payment method, refund, or the invoice’s billing item.
Reference The transaction’s reference number.
Notes Any notes about the transaction.
Staff Notes Any additional notes that the Customer Service staff created about the transaction.
Balance The account’s remaining balance.



The most recent transactions display at the top of the table. Your current account balance appears below the table.

License reactivation

When you reactivate a license, Manage2 prompts you to agree to the license fee amount.

To avoid a license reactivation fee, wait 48 hours after Manage2 generates your monthly invoice before you reactivate the license.

If you reactivate a license within the 48 hours after Manage2 generated your invoice, check your account before you make a payment to ensure that you pay the full amount.

Additional Documentation