Mail Troubleshooter

Valid for versions 82 through the latest version



Last modified: May 13, 2020


This feature traces an email’s route from your server to a specified address in order to highlight issues along the delivery path. This feature is useful, for example, to detect potential issues after you reconfigure your mail system.


For steps to troubleshoot IPv6-related issues, read our Guide to IPv6 documentation.

How to trace a mail route

To trace a mail route, perform the following steps:

  1. In the Email to trace text box, enter the email address that you wish to trace.
  2. Click Submit.

A list of steps will appear on the following interface. Refer to the legend at the bottom of the interface for information about each box’s contents.

Additional Documentation