Problems When You Log Out Of An Account
Last modified: July 12, 2022
If you experience difficulty when you attempt to switch between cPanel accounts, or when you log in to and out of your webmail account, your server may use HTTP basic authentication. If a server uses HTTP basic authentication, most browsers will not log out of a session until the user closes their browser, regardless of whether they click Log Out. This can make it difficult to switch between webmail and cPanel accounts.
This is a fundamental HTTP basic authentication issue. It is not unique to cPanel. For additional information, read Wikipedia’s Basic Access Authentication article
How to enable HTTP basic authentication
We strongly recommend that you do not enable this setting.
HTTP basic authentication is set to Off by default. You cannot enable HTTP basic authentication through the WHM interface.
To change your server’s HTTP basic authentication setting manually in the
cpanel.config file, perform the following steps:
- With your preferred text editor, open the
/var/cpanel/cpanel.configfile via an SSH session as the
- Change the
- Save the file, and restart cPanel.
If you own a website on a cPanel server and do not have access to WHM, submit a request to your hosting provider.