How to Cancel a cPanel License


Last modified: March 12, 2021

Overview

This document describes how to cancel a cPanel license in the cPanel Store.

Cancellation timeline

When you cancel a cPanel license within 72 hours of initial purchase, the following actions occur:

  • Cancellation occurs immediately.
  • The system issues a full refund.

When you cancel a cPanel license after 72 hours of initial purchase, the following actions occur:

  • The license remains active until the end of the month.
  • The license is not eligible for a refund.

How to cancel a cPanel license

Note:

Before cancelling a cPanel license, you must log in to your cPanel Store account.

To cancel a cPanel license in the cPanel Store, perform the following steps:

  1. Navigate to the Manage Licenses interface.
  2. Locate the desired active license in the table.
  3. Under Actions, click the icon ( ) to display the menu.
  4. Select Cancel. The Cancel License window will appear.
    • Optionally, you can select a cancelation reason using the Select a Reason menu.
  5. Click Yes. A confirmation message will appear.
Note:

For more information about renewing a canceled license, read our How to renew a canceled or expired license documentation.

Additional Documentation