List Expired and Suspended Licenses


Last modified: September 28, 2020

Overview

This interface allows you to view your expired or deactivated licenses.

Customize the list of licenses

Use the following options to customize the list of licenses:

  • Days to show — Enter the number of days that you wish to view and click Go.
    Note:

    This value defaults to 2 for primary Manage2 accounts and 60 for any Manage2 subaccounts.

  • Group selection menu — Select the group of licenses that you wish to view.

Expired and suspended license information

Note:

If you added or removed an IP address more than once, the IP address may appear more than once in this list. For this reason, we strongly recommend that you list a reason when you expire licenses.

The following information displays for each license that expired or became suspended within the selected date range:

  • Group — The licenses’s group.
    Note:

    Click on a group name to view that group’s View Group Licenses interface (Dashboard >> Groups >> View Group Licenses).

  • Package — The license’s package.
  • $$ — The license’s monthly fee.
  • Hostname — The license’s hostname.
  • Ip — The license’s IP address.
  • Contact — The email address that the server administrator entered in WHM’s Basic WebHost Manager Setup interface (Home >> Server Configuration >> Basic WebHost Manager Setup).
  • Exp Date — The license’s expiration or suspension date.
  • Reason — The reason for the license’s expiration. If you renewed the license, this column will display Renewed.
  • Blame — The email address of the user who expired or suspended the license.
  • Actions — The link to reactivate the license.
    • This option does not display for renewed licenses.
    • For more information, see the Reactivate a license section below.

Reactivate a license

To reactivate an expired or suspended license, perform the following steps:

  1. In the Ip column, locate the IP address of the license that you wish to reactivate.
  2. In the Actions column for that IP address, click Reactivate. A new interface will appear that displays the following information:
    Warning:

    Make certain that you select the correct license before you click Reactivate.

    • A message of success.
    • The license number.
    • The license’s IP address.
    • The license’s group.

Additional Documentation