Last modified: April 7, 2020

Overview

The Support Usage Report interface provides a detailed overview for support incident tickets usage.

Executive Summary table

The Executive Summary table provides a general overview of incident support usage by month, for the Company selected from the menu above the table. This is the default layout style.

• Month — The calendar month.
• Tickets — The total number of tickets for a calendar month.
• Licenses — The number of licenses for a calendar month.
• Tickets/Licenses Ratio — The tickets-to-licenses ratio.
• Licenses (Adjusted) — The number of licenses adjusted.
• Tickets/Licenses Ratio (Adjusted) — The tickets-to-licenses adjusted ratio.

Detail Report table

The Detail Report table view provides a detailed overview of incident support usage for all companies. You can narrow the report details per Month, Group details by the Company or IP Address, and select Output for the Detail Report in HTML or CSV format.

• Who — The company that issued support incident tickets.
• Tickets — The total number of tickets issued by a company.
• Tickets/Month — The average number of total tickets issued by a company per month.
• Last Ticket — The date the most recent ticket was issued on.