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  4. Create Support Ticket
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Create Support Ticket

Valid for versions 90 through the latest version

Version:

90

Last modified: 2026 May 8

Looking for this interface?
Note:

Your hosting provider can enable or disable this interface for resellers in WHM's Edit Reseller Nameservers and Privileges interface (WHM >> Home >> Resellers >> Edit Reseller Nameservers and Privileges).

Overview

The Create Support Ticket interface streamlines the ticket creation process for you and cPanel Technical Support, decreasing the time necessary to open and address a support ticket. This feature also automates SSH authorization and redirects you to the cPanel Customer Portal as necessary.

Note:
  • WHM will send your support request directly to WebPros International, LLC.
  • If you obtained your cPanel & WHM license from one of our Partners or another hosting provider, contact them directly for support. For more information about how to find out if you receive cPanel & WHM through a third party, read our How to Identify Your Hosting Provider documentation.

How to create a support ticket

To access the Create Support Ticket interface, perform the following steps:

  1. Log in to WHM as the root user.
  2. Navigate to the Create Support Ticket interface (WHM » Home » Support » Create Support Ticket).
  3. The menu will present two choices to solve your technical issue:
    • I need help with an existing feature or technical issue. — If you need technical help with cPanel & WHM software or extensions, click Get Started.
    • Is there a feature you need that cPanel & WHM does not provide or that we could improve upon? — If you would like to create a request for a new cPanel & WHM software feature, or to vote on existing requests, click Visit our feature site to open the cPanel Feature Request website.

Open a technical support ticket

Important:

To log in to the cPanel Customer Portal, enter your cPanelID. If you are unsure what your cPanelID is or whether you have one, visit the cPanelID documentation.

After clicking Get Started in the Create Support Ticket interface, your browser will open a new Submit a request interface in the cPanel Customer Portal. To submit a request, you will enter:

  • A request type: Select either technical or customer service support from the menu.
  • A subject: A short description of your issue.
    • For example, if you want to submit a ticket about API parameters returning an empty JSON object, the subject would be “API returns null object after parameters given”.
  • A description: A longer description of your issue.
  • Your Licensed IP Address: If you are unsure how to find your Licensed IP Address, log in with your cPanelID, then visit cPanel Technical Support’s How do I find my Licensed IP Address? article.
  • Deny Server Access: Select this option if you do not want to provide cPanel Technical Support with access to your server.
    Important:

    Denying cPanel Technical Support access to your server will limit our available support options.

  • Attachments: Use the Add File button or drag-and-drop interface to attach any records of the technical issue.
  • I Agree to the Terms of Service: You must agree to the Technical Support Agreements to submit a ticket.
  • Click Submit.

The Update Server page will appear. Perform the following steps to prepare your server:

  1. Enter a server name in the Server Name section.
  2. Enter your login IP address and your port for SSH access in the Login IP and Port for SSH Access section.
  3. Select root or enter a username in the text box in the Username for SSH Access.
  4. Choose whether to Install cPanel SSH Key or provide your password.
  5. If needed, you can also leave additional notes under Additional Information.
  6. Click Save & Close.

You have now opened your support ticket. To view your open support ticket in the cPanel Customer Portal, click Show Open / Closed Requests in the Tasks menu.

Open a Feature Request

To submit a request for a new cPanel & WHM software feature, perform the following steps:

  1. Navigate to the cPanel Feature Request website.
  2. Click Submit idea in the top navigation bar. The Submit new idea interface will appear.
  3. Enter the following information:
    • A description of the feature that you want to request.
    • How important this feature is to you and your workflow.
    • Your email address. We use your email address to verify your submission and follow up on the status of your request.
  4. Click Submit to create the new feature request.

When you submit your feature request, the cPanel & WHM team will review it and contact you about its status.

Whitelisting cPanel Technical Support services

The server will automatically whitelist cPanel Technical Support’s IP addresses for the following services:

  • iptables or firewalld — The default firewall on your server.
  • cPHulk — The cPHulk Brute Force Protection feature (WHM » Home » Security Center » cPHulk Brute Force Protection).
  • The /etc/hosts.allow file — The Host Access Control feature (WHM » Home » Security Center » Host Access Control).
  • ConfigServer Security & Firewall (CSF) — Any installed ConfigServer Security & Firewall software (WHM » Home » Plugins » ConfigServer Security & Firewall).

For more information about firewall configuration, read our How to Configure Your Firewall for cPanel & WHM Services documentation.

You can view cPanel Technical Support’s IP addresses below:

Additional Documentation