Last modified: November 22, 2022

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Overview

The Phone Support interface displays a history of every phone support incident on record.

Phone Support table

The Phone Support table displays the following information:

• Incident — The identification number issued to the phone support incident.

• Pin — The PIN number issued to the phone support incident.

• Company — The company that issued the phone support incident.

• Email — The email that sent the phone support incident.

• Form — Displays any faxes or images provided with the phone support incident. Click the green button to view the documentation.

  Note:

  This method is no longer supported by cPanel.

• ccauth — Displays the credit card authorization form received by cPanel. Click the green button to view the documentation.

  Note:

  This method is no longer supported by cPanel.

• Notes — Adds a note to the phone support incident.

  Note:

  • Add only technical notes to the incident ticket.
  • If a ticket is not linked to the incident, open a ticket and link it to the incident.

• Close — Closes the phone support incident. You must confirm with Manage2 whether you wish to close the incident.

  Important:

  A customer will not be able to call cPanel Support with the issued Incident ID if you close the incident.

• Linked Ticket — The ticket linked to the phone support incident.

  • Enter a ticket number and click Link to add an existing ticket to the incident.
  Note:
  You cannot link ticket Incident numbers that are linked to another incident.
  • To open a new ticket, use the Create New Ticket link. This will redirect you to the cPanel Customer Portal.
  • To remove a ticket that is currently linked to an incident, click the Delink button.