Phone Support


Overview

The Phone Support interface displays a history of every phone support incident on record.

Note:
You must possess a proper administrative account level to access this interface.

Phone Support table

The Phone Support table displays the following information:

  • Incident — The identification number issued to the phone support incident.
  • Pin — The PIN number issued to the phone support incident.
  • Company — The company that issued the phone support incident.
  • Email — The email that sent the phone support incident.
  • Form — Displays any faxes or images provided with the phone support incident. Click the green
    button to view the documentation.
    Note:
    This method is no longer supported by cPanel.

  • ccauth — Displays the credit card authorization form received by cPanel. Click the green
    button to view the documentation.
    Note:
    This method is no longer supported by cPanel.
  • Notes — Adds a note to the phone support incident.
    Note:
    • Add only technical notes to the incident ticket.
    • If a ticket is not linked to the incident, open a ticket and link it to the incident.

  • Close — Closes the phone support incident. You must confirm with Manage2 whether you wish to close the incident.
    Important:
    A customer will not be able to call cPanel Support with the issued Incident ID if you close the incident.

  • Linked Ticket — The ticket linked to the phone support incident.
    • Enter a ticket number and click Link to add an existing ticket to the incident.
    • Note:
      You cannot link ticket Incident numbers that are linked to another incident.
    • To open a new ticket, use the Create New Ticket link. This will redirect you to the cPanel Customer Portal.
    • To remove a ticket that is currently linked to an incident, click the Delink button.

Additional Documentation