View Open and Closed Requests


Last modified: March 30, 2020

Overview

The View Open/Closed Requests feature directs you to the Help Center’s My requests interface and displays information for your support tickets. You have the option of viewing your requests or requests you’re CC’d on.

My requests

This section displays requests that you submitted.

Searching for requests

You can search for requests using the Search requests text box. To search for a request, perform the following actions:

  1. Enter the keyword(s) or ticket id in the Search requests text box.

  2. Select the status from the Status menu. The results will appear.

Viewing requests

Your requests appear below the Search requests text box. Each request provides the following information:

  • Subject — The subject line of your request.
  • Id — The assigned identification number (ID) of the open request.
  • Created — The time since you created the request.
  • Last activity — The time since the last update to the request.
  • Status — The request’s current status.
    • Open — An unresolved request.
    • Awaiting your reply — A representative is waiting for more information from you.
    • Solved — A closed request.
  • Actions — The action you can perform with the open request:
    • Expedite — Allows you to request Priority Support.
    • Leave feedback — Allows you to leave feedback about your experience.

Requests I’m CC’d on

This section displays requests that someone has tagged you in.

Searching for requests

You can search for requests using the Search requests text box. To search for a request, perform the following actions:

  1. Enter the keyword(s) or ticket id in the Search requests text box.

  2. Select the status from the Status menu. The results will appear.

Viewing tagged requests

Your tagged requests appear below the Search requests text box. Each request provides the following information:

  • Subject — The subject line of your request.
  • Id — The assigned identification number (ID) of the open request.
  • Requester — The person who created the request.
  • Last activity — The time since the last update to request.
  • Status — The request’s current status.
    • Open — An unresolved request.
    • Awaiting your reply — A representative is waiting for more information from you.
    • Solved — A closed request.
  • Actions — The action you can perform with the open request:
    • Expedite — Allows you to request Priority Support.
    • Leave feedback — Allows you to leave feedback about your experience.

Additional Documentation