Last modified: June 13, 2024

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Looking for this interface?

Note:

Your hosting provider can enable or disable this interface for resellers in WHM's Edit Reseller Nameservers and Privileges interface (WHM >> Home >> Resellers >> Edit Reseller Nameservers and Privileges).

Overview

This interface allows you to configure Greylisting, a service that protects your server against unwanted email or spam. When enabled, the mail server will temporarily reject any email from a sender that the server does not recognize. If the email is legitimate, the originating server tries to send it again after a delay. After sufficient time passes, the server accepts the email.

Greylisting identifies incoming email by triplets. A triplet is a collection of three pieces of data: the IP address, the sender’s address, and the recipient’s address. By deferring unknown triplets, Greylisting filters spam and allows legitimate email a second chance to pass through.

Before you can access the Greylisting Configuration Settings, Trusted Hosts, and Reports sections of the interface, you must click on/off to enable the Greylisting feature.

Enable Greylisting

If Greylisting is disabled on the server, this interface only displays an On/Off toggle. Click the toggle to change it to On and enable Greylisting.

Configuration Settings

The Configuration Settings tab allows you to specify the Greylisting parameters.

To use Greylisting, perform the following steps:

1. Click the Configuration Settings tab.
2. Enter the desired values for each setting, or keep the default values.
3. Click Save.

The following table contains descriptions and values for the Configuration Settings section:

Configuration setting	Default value	Maximum value	Description
Initial Deferral Period (in minutes)	5	240	The number of minutes during which Greylisting defers email from an unknown triplet. This time begins when the server receives the first email from an unknown IP address.
Resend Acceptance Period (in minutes)	240	1440 (one day)	The number of minutes during which Greylisting accepts a resent email from an unknown triplet. This time begins when the server receives the first email from an unknown IP address.
Record Expiration Time (in minutes)	4320	43200 (30 days)	The number of minutes before Greylisting deletes the triplet record and treats a resent email as though it comes from a new, unknown triplet. This time begins when the server receives the first email from an unknown IP address.
Bypass Greylisting for Hosts with Valid SPF Records	Yes	N/A	Whether the system automatically accepts email from hosts with a valid sender policy framework (SPF). SPF is an email validation system. It allows mail exchangers to verify whether a received mail came from a host authorized by that domain’s administrators.

The following table illustrates the timeline of incoming email and Greylisting’s response with the default settings:

Attempts	First resend attempt	Greylisting’s response
One	N/A	Defer email back to sender. Add triplet to the Greylisting database.
Multiple	Within 10 minutes of initial email.	Continue to defer email back to sender until the Initial Deferral Time expires.
Multiple	10+ minutes after initial email.	Deliver email to recipient. Continue to deliver email from this triplet until the Record Expiration Time expires.
Multiple	240+ minutes after initial email.	Treat email as if a new, unknown triplet sent it.

Trusted Hosts

The Trusted Hosts tab specifies IP addresses from which Greylisting will not defer email.

Add an IP address to the Trusted Hosts list

To add one or more IP addresses to the Trusted Hosts list, perform the following steps:

1. Select the Trusted Hosts tab.
2. Enter one or more IP addresses in the New Trusted Hosts text box.
   Note:

   • You must enter each IP address or IP address range on a separate line.
   • You can enter IP addresses individually (IPv4 or IPv6), as a range, or in CIDR format.
3. Enter a comment in the Comment text box. This comment applies to all of the IP addresses that you add in this batch.
4. Click Add below the entry.

Delete an IP address from the Trusted Hosts list

To delete a single IP address from the Trusted Hosts list, click the Delete icon to the right of the IP address.

To delete multiple IP addresses from the Trusted Hosts list, perform the following steps:

1. Select the Trusted Hosts tab.
2. Select the checkboxes to the left of each IP address that you wish to remove, or select the checkbox to the left of the Host IP Address heading to select them all.
3. Click the gear icon on the top right of the list, and then select Delete Selected.

Edit comments for an IP address on the Trusted Hosts list

To edit or add a comment for an IP address on the Trusted Hosts list, perform the following steps:

1. Select the Trusted Hosts tab.
2. Click the Edit icon to the right of the IP address.
3. Enter a new comment in the Comment text box.
4. Click Update to save your change, or Cancel to reject it.

Add neighboring IP addresses to the Trusted Hosts list

Neighboring IP addresses, or netblocks, refer to the range of ARIN-assigned IP addresses that surround your server’s IP address. Greylisting detects whether your server’s netblock exists on the Trusted Hosts list. Greylisting displays a notification that allows you to add all of your netblock ranges to the Trusted Hosts list at the same time.

To add your neighboring IP addresses to the Trusted Hosts list, click Add to Trusted Hosts in the notification.

To add or delete your neighboring IP addresses to the Trusted Hosts list, perform the following steps:

1. Select the Trusted Hosts tab.
2. Click the gear icon on the top right of the list.
3. Select Add Neighboring IP Addresses or Remove Neighboring IP Addresses.

Common Mail Providers

The Common Mail Providers tab specifies common mail providers from which Greylisting will not defer mail.

Trust incoming mail from common mail providers

The majority of legitimate mail comes from well-known mail service providers. To ensure that Greylisting does not defer or delay this mail, you can choose to trust these mail providers with a few clicks rather than entering their IP addresses into the Trusted Hosts list.

Additionally, some mail services, such as Google Apps™, allow customers who own their own domains to relay email through their mail servers. If you select to trust the mail providers, Greylisting will not defer this mail, even if those customers’ domains did not properly configure the SPF records for their mail service.

To trust new mail providers added to this list, select Automatically trust newly added mail providers.

To designate a mail provider as trusted, perform the following steps:

1. Select the Common Mail Providers tab.
2. Select the Trust checkbox for each mail provider you want to trust.
3. Select the Auto Update checkbox to automatically trust any new IP addresses assigned to that mail provider.
4. Click Save to implement your changes.

Click the gear icon on the top right of the list to select or deselect Trust and Auto Update for all of the mail providers.

cPanel maintains the list of common mail providers based on current mail server statistics. To see the IP addresses associated with the common mail providers, read our Common Mail Service IP Addresses list.

Reports

The Reports tab displays information about triplets that Greylisting deferred.

The report displays the data in a user-friendly format, rounded to the nearest block of time. To see the exact date and time for any of the data, hover your pointer over each entry in the report.

The Reports tab lists the following information on deferred triplets:

• From Address — The sender’s email address.
• To Address — The recipient’s email address.
• Deferred — The number of times that Greylisting deferred the email.
• Accepted — The number of times that Greylisting accepted the email.
• Create Time — The date and time when Greylisting first deferred the email.
• Block Expire Time — The date and time when Greylisting will stop deferring the email.
• Must Retry Time — The date and time until which Greylisting will accept a resent email.
• Record Expire Time — The date and time until Greylisting will remove the record from the accepted list.