Valid for versions 82 through the latest version
Last modified: December 8, 2020
This interface allows you to filter the email for each email account in your domain.
An email filter allows you to set a rule for incoming messages (for example, a message from desired sender). If a message matches that rule, then the system can automatically perform an action on that message (for example, deleting the message).
Create a filter
To create a new filter, perform the following steps:
In the Filters by Users table, click Manage Filters for the appropriate email account.Note:If you access this interface from cPanel’s Webmail interface, proceed to step 2.
Click Create a New Filter.
Enter a name for the filter in the Filter Name text box.
Configure your filter’s rules and actions.Note:For detailed information on how to configure your filter, read our How to Configure Email Filters article.
To list an email account’s filters, click Manage Filters in the row of the appropriate email account. The Current Filters table lists all of the filters for the selected email account.
Edit a filter
To edit an existing filter, perform the following steps:
Click Edit next to the appropriate filter name.
Make the desired changes to the filter.
Delete a filter
To delete a filter, perform the following steps:
Click Delete for the appropriate filter name.
Click Delete Filter.
Test a filter
To test a filter, perform the following steps:
In the Filters by Users table, click Manage Filters next to the desired email account.
Enter a test email message in the Filter Test text box.Note:Include the characters, words, and conditions that you configured for your filter.
Click Test Filter. The Filter Trace Results interface will appear.
The Filter Trace Results interface
The Filter Trace Results interface will display results similar to the following:
The results contain the following information:
- Each condition in the filter, and whether it returned a true or false result.
- The Sender and the Recipient of the test message.
- The filter file’s name.
- The character set of the message.
- Whether the filter triggers a change in delivery or if it will deliver normally.
Filtering did not set up a significant delivery. Normal delivery will occur.— The system will deliver the message to the mailbox.
Filtering set up at least one significant delivery or other action. No other deliveries will occur.— The system will deliver the message to another mailbox or folder, or it will not deliver the message.