Set Up Mail Client

Valid for versions 96 through the latest version

Version:

82

96


Last modified: August 27, 2021

Overview

The Set Up Mail Client interface helps you configure a mail client to access an email address. A mail client lets you access your email account from an app on your computer or mobile device instead of by visiting a URL address (for example, the Apple® Mail client). You can access this interface for an account with the Connect Devices feature in cPanel’s Email Accounts interface (cPanel >> Home >> Email >> Email Accounts).

Important:

Mail Client Automatic Configuration Scripts

cPanel offers automatic configuration scripts for common mail clients, including:

  • Windows Live Mail®
  • iOS® for iPhone®, iPad®, and iPod®
  • macOS® Mail.app®.

If your mail client appears in the automatic configuration scripts list, configure it by performing the following steps:

  1. Locate your mail client in the Application section of the Mail Client Automatic Configuration Scripts section.
    Note:

    If you do not see your mail client, you must manually configure it instead.

  2. Select your mail client application’s script from the Protocols list next to your mail client. For example, to set up a Windows Live Mail® client with IMAP over SSL/TLS, click IMAP over SSL/TLS in the Windows Live Mail® row. A new window will appear with instructions.
    Important:

    We strongly recommend that you use the Secure SSL/TLS setting. This setting provides increased security.

  3. Review the system’s instructions, then click Proceed to continue. The system will then attempt to download the script.
    Important:

    Clicking Proceed will prompt an automatic download of the appropriate configuration script. If you have disabled automatic downloads in your browser, you must enable them to proceed.

  4. Run the automatic configuration script. You may do so in two ways:
    • If your browser prompts you to open, run, or save the script, select Run or Open to continue.
    • If your browser does not prompt you to open, run, or save the script, find the script in your computer’s Downloads folder and run it.
  5. The system may ask if you are sure you want to install the script. Select Continue or Yes to continue the installation.
  6. The system may prompt you for the email account’s password. Enter the password and click Install.
    Note:

    Enter the password for the email account, not your computer.

  7. When you complete the process, your mail client will open and log in to your email account.

Mail Client Manual Settings

If your mail client does not appear in the list of clients with automatic configuration scripts, you must manually configure it. You can find the settings you will need to manually configure your mail client in the Mail Client Manual Settings section of the Set Up Mail Client interface. Access this information for an account with the Connect Devices feature in cPanel’s Email Accounts interface (cPanel >> Home >> Email >> Email Accounts).

The system automatically provides the mail client details in the Secure SSL/TLS Settings, ActiveSync Secure SSL/TLS Settings, and Non SSL/TLS Settings tables. These settings include:

  • Username — Shows the username of the email account.
  • Password — Only instructs you to use the account’s password. This will not display the actual password.
  • Incoming Server — Includes the server as well as the IMAP and POP3 ports.
  • Outgoing Server — Includes the server and the SMTP port.
  • ActiveSync Server — Shows the server to use when using Exchange ActiveSync.
  • ActiveSync Port — Shows the port to use when using Exchange ActiveSync.

For more detailed information on setting up your specific mail client, read your mail client’s documentation.

Secure SSL/TLS Settings

Important:

We strongly recommend that you use the Secure SSL/TLS setting. This setting provides increased security.

The system generates the email account’s Incoming Server and Outgoing Server hostname based on the domain’s SSL certificate status:

  • If the account has a valid SSL certificate installed, the system uses the email account’s domain.

  • If the domain does not have a valid SSL certificate installed, the system uses the server’s hostname for the email account. For example, if your hostname is www.example.com and your SSL certificate matches your hostname, the system uses the www.example.com server name.

Non-SSL Settings

If you did not install an SSL certificate, the server uses the mail subdomain of your domain for the Incoming Server and Outgoing Server settings. For example, mail.example.com. The system also uses the mail subdomain of your domain if the certificate does not match your hostname.

Email Instructions

You can easily send the same configuration instructions that are in the Mail Client Manual Settings section of the interface to a different email address. Enter the desired email address in the text box, then click Send.

Note:

For more information on how to troubleshoot your email account, read our cPanel Common Questions - Email documentation.

Additional Documentation