How to Purchase a KernelCare License

server security

Last modified: May 2, 2024

Overview

KernelCare automatically updates your system’s Linux® kernel without the need for a reboot. cPanel & WHM servers allow you to purchase a license for KernelCare from WHM’s Security Advisor interface (WHM » Home » Security Center » Security Advisor).

Important:

Before you purchase and install KernelCare, make certain that your system possesses a compatible kernel. To do this, read the KernelCare documentation.
To install and run KernelCare, you must disable Secure Boot if you enabled Secure Boot previously.
You can only install KernelCare on systems that run one of the following operating systems:
- CentOS 7.
- Red Hat® Enterprise Linux® (RHEL) 7.
- CloudLinux™.
- AlmaLinux.
- Rocky Linux™.
- Ubuntu®.

For the latest information about the operating systems that WebPros International, LLC supports, read our Installation Guide documentation.

Note:

Hosting providers can configure whether this option sends the purchaser to the provider’s custom URL, an email address, or the cPanel Store. They can also disable the banner for their licensed servers from Manage2’s Update Company Information interface (Manage2 » Company » Update Company Information).

Purchase license

Purchase from WHM

Initiate the license purchase process.

On the server for which you wish to purchase a KernelCare license, perform the following steps:

Log in to WHM as the root user or as a reseller account with root-level privileges.
Navigate to WHM’s Security Advisor interface (WHM » Home » Security Center » Security Advisor).
In the Upgrade to KernelCare alert, click Get KernelCare for $, where $ represents the monthly price of the KernelCare license. The cPanel Store will appear.

Important:

If the KernelCare Security alert does not appear in the list of security alerts, one of the following conditions exists on your server:

Your virtual server does not support KernelCare, because the host node controls the kernel. For example, if your virtual machine is on an OpenVZ or Virtuozzo platform.
Your system’s kernel is unsupported.
You enabled Secure Boot.
Your hosting provider has disabled KernelCare purchases.
A KernelCare trial license currently exists on your server.

Log in to the cPanel Store.

If you have already logged in to your cPanel Store account, the system will request access to this account. Verify that the interface displays the correct cPanel Store username and server name, and then click Allow Access. A new interface will appear.

Note:

To log in as a different cPanel Store account, click Sign In as a Different User. Then, perform the necessary steps to log in to the desired cPanel Store account.

Verify and complete your purchase.

When you buy a KernelCare license through the WHM interface, the system automatically selects the appropriate license type for your server. It also detects the IPv4 address to license. Currently, you can only purchase monthly licenses through the WHM interface. Verify your license order, accept the legal agreements, enter or select the desired payment information, and then click Pay Now.

After the cPanel Store processes your order, a confirmation message will appear. You will receive an invoice email from the cPanel Store. After you successfully purchase a license, the KernelCare License banner will no longer display in the WHM interface.
If the cPanel Store experiences problems with your order, an error message will appear. You may receive emails from cPanel Customer Service to help you resolve the issue.

Installation

Your server will automatically download and install KernelCare. To verify this, navigate to WHM’s Security Advisor interface (WHM » Home » Security Center » Security Advisor) again and the KernelCare notice will confirm that the installation succeeded.

Purchase from Manage2

Important:

Only cPanel Partners may purchase a KernelCare licenses through Manage2.

Log in to Manage2.

Enter the required license information.

In Manage2’s Add License interface (Dashboard » Licenses » Add License), use the available text boxes and menus to specify the server’s IP address, group, license type and term. Then, click Add License. A confirmation message will appear.

Invoice and installation

KernelCare is now ready to install. For instructions on how to install KernelCare, read our How to Install KernelCare documentation.

Purchase from the cPanel Store

Log in to the cPanel Store.

Add KernelCare to your cart.

You must add KernelCare to your cart with selections for your license type and valid IP address. To do this, perform the following steps:

In the Extensions interface (Cart » Extensions), click Add KernelCare under the KernelCare section. The Configure interface (Cart » Configure) will appear.
Enter your valid IP address in the IP Address text box.
Click Continue. The Review & Checkout interface (Cart » Review & Checkout) will appear.
Review your order and click Checkout. The Checkout interface (Cart » Checkout) will appear.

Complete your purchase

Important:

To buy a monthly license, you must store a credit card on file and set a primary credit card. If you have not set a primary credit card, you can enter the credit card you want to use and select Store Credit Card on File and Set as Primary Credit Card from the cart. WebPros International, LLC will charge this card every month.

To complete your purchase, perform the following steps:

Accept the terms and conditions of the EULA.
Select one of the following payment options:
- Stored credit cards — Pay with a previously used card.
- Add a New Credit Card — Pay with a new card.
- PayPal — Pay with a PayPal® account.
Click Complete Order. The purchase will complete, and an invoice will appear.

Installation.

After you complete your purchase, you will get a confirmation email. The email will include KernelCare’s installation instructions. Follow the instructions in the email or read our How to Install KernelCare documentation.