Last modified: July 12, 2023
If the Manage Team feature does not appear, ask your system administrator to enable it in WHM’s Feature Manager interface (WHM » Home » Package » Feature Manager).
The Create a Team User interface lets you create a new team user. It is part of the cPanel Manage Team interface (cPanel » Home » Preferences » Manage Team).
To create a team user, click Create Team User in the List Team table (cPanel » Home » Preferences » Manage Team). A new interface will appear. It displays the various settings for a team user, such as their username, password, role, and other settings.
MySQL® and team users
When a team owner creates a team user account, the system creates a virtual MySQL user account for that team user. Each MySQL user account will have the username format
team-owner_team-user. For example, if team owner Jane creates team user John, then John’s MySQL user account name would be
The status of each MySQL user account will correspond to the status of the team user account. If a team owner deletes, suspends, or reinstates a team user, then the system will delete, suspend, or reinstate the associated MySQL user account.
Create a Team User
To create a new team user, perform the following steps:
Enter the username for the new team user in the Username text box. The username will always precede the cPanel account’s primary domain (for example,
In the Password section, select The user will set the account password to send the team user an email to allow them to set their password. Or, select Set the user’s password to set the team user’s password. For information on requirements for secure passwords, read our Password & Security documentation.
- If desired, click Generate to let the system create a secure password for you. The system will reveal this password. You can also click the more icon () to select password complexity settings. The system will use these settings when it generates a new password.
Enter the team user’s email address in the Contact Email text box.
Select the desired options from the Roles menu to assign roles to a team user. If you do not assign roles to a team user, that team user will only be able to edit their personal account preferences. Roles are a set of privileges, features, files, or tasks that a team user can use.Note:
Team users with Email and Web roles will have MySQL user accounts, but they will not be able to access phpMyAdmin.
Role Description Administrator This role enables a team user to access high-level tools and modify files in the team owner’s cPanel account. It includes all privileges connected to each of the other roles. Database This role enables a team user to access tools and modify files related to database management for the team owner’s cPanel account, such as MySQL Manager. This role enables a team user to access tools and modify files related to email administration for the team owner’s cPanel account, such as email routing and mailing lists. Web This role enables a team user to access tools and modify files related to website functionality, such as Wordpress Toolkit and bandwidth.
Select the I have read and understood the security risk warning. checkbox.
In the Notes text box, enter any notes related to the team user. The text box can contain up to 100 characters. This text box is optional.
In the Security Settings section, you can enter expiration information for the new team user. The expiration setting suspends the account on the specified date in the future.
- If desired, select a date from the Expire On menu.
- In the Expire Reason text box, enter a reason for the expiration. The text box can contain up to 100 characters. This text box is optional.
Click Create to create the new team user and return to the Manage Team interface. The system will send an activation email to the new team user. You can click Go Back to cancel this action and return to the Manage Team interface.