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cpanelui accounts manageteam

Manage Team

Valid for versions 118 through the latest version

Version:

110

112

118

Last modified: 2025 March 26

Looking for this interface?
Note:

Your hosting provider can enable or disable this interface in WHM's Feature Manager interface (WHM >> Home >> Packages >> Feature Manager).

Overview

Note:
  • If the Manage Team feature does not appear, ask your hosting provider to enable it in WHM’s Feature Manager interface (WHM » Home » Packages » Feature Manager).
  • This feature is only available for Premier, Autoscale, and development cPanel licenses.

The Manage Team interface (cPanel » Home » Preferences » Manage Team) allows the team owner to create and manage team users as part of the Manage Team feature.

Team users

The team owner is the cPanel account that owns the team. A team user is a virtual account that operates under the team owner’s account. A team owner can create the following types of team user accounts:

User
 Description
Team user without role A team user without a role can:
  • Log in to cPanel.
  • Update their password.
  • Change the default interface language.
  • Update their contact information.
  • Access services that the team owner assigns.
A team owner can create an unlimited number of team users without roles.
Team user with role A team user with roles can:
  • Log in to cPanel.
  • Update their password.
  • Change the default interface language.
  • Update their contact information.
  • Access services that the team owner assigns.
  • Perform the role’s associated administrative functions.
A team owner can only assign roles to seven team users.

Account quota status box

The Manage Team interface displays the number of current team users with roles and the maximum number of team users with roles you can create in the account quota status box:

  • The default maximum number of team users with roles is seven.
  • Only a root user can adjust this value to a lower number.

Roles

A team owner can assign a team user the following roles: Administrator, Database, Email, and, Web. Assigning a team user a role allows the team user to manage various aspects of the cPanel account. You can assign a team member multiple roles. For example, you could assign a team user the Email and the Web role.

Note:

You may only assign roles to a maximum of 7 team users.

The following chart lists the features available for each team user role in cPanel. These options may vary depending on what features the hosting provider has enabled.

Role Description Interfaces
Administrator The administrator role includes all privileges of the other team user roles. All interfaces except for the following:
Database This role enables a team user to access tools and modify files related to database management for the team owner’s cPanel account.
Email This role enables a team user to access tools and modify files related to email administration for the team owner’s cPanel account, such as email routing and mailing lists.
Note:
Team users with Email role will have MySQL user accounts, but they will not be able to access phpMyAdmin.
Web This role enables a team user to access tools and modify files related to website functionality, such as Sitejet Builder, Wordpress Toolkit, and bandwidth usage.
Note:
Team users with the Web role will have MySQL user accounts, but they will not be able to access phpMyAdmin.

Services

Team owners can give team users access to the following services:

Service Description Notes
Email This service gives the team user access to email for the cPanel account. To enable the Email service, set the toggle to Enabled, then set your desired quota. You may choose an unlimited quota or set a maximum number of megabytes (MB), gigabytes (GB), terabytes (TB), or petabytes (PB).
  • Due to mail server constraints, you cannot assign quotas that exceed 4,294,967,296 MB (4096 TB or 4 PB).
  • Select Unlimited for quotas that exceed this amount.
  • If your hosting provider defined a maximum email account quota for your account, you cannot select the Unlimited value. Instead, the interface displays the Maximum value. The Quota value cannot exceed this amount.
FTP This service gives the team user access to website files for the cPanel account. To enable the FTP service, set the toggle to Enabled, then set your desired quota. You may choose an unlimited quota or set a maximum number of megabytes (MB), gigabytes (GB), terabytes (TB), or petabytes (PB). If desired, you may enter a name for the home directory in the Home Directory text box.
  • The FTP service is only available if your hosting provider has enabled it.
  • SSH File Transfer Protocol (SFTP) uses your cPanel account’s shell access to transfer files. Team user accounts cannot use SFTP. For more information, read our How To Configure Your SFTP Client documentation.
  • To view past FTP connections to your site, navigate to cPanel’s Raw Access interface (cPanel » Home » Metrics » Raw Access).
  • If your server uses the ProFTPD FTP server, you cannot use quotas. Additionally, the Manage Team interface will not display the Quota setting. For more information, contact your hosting provider.
Web Disk This service allows the team user to manage and manipulate files on your server in multiple types of interfaces (for example, your computer, mobile device, or certain types of software). To enable the Web Disk service, set the toggle to Enabled. If desired, you may enter a name for the home directory in the Home Directory text box. Then, set your desired permissions. You may choose either Read-Write or Read-Only permissions. You may also enable Digest Authentication. You must enable Digest Authentication if you use Windows® Vista, Windows® 7, or Windows® 8, or Windows® 10 and you access Web Disk over a clear text, unencrypted connection. You do not need to enable Digest Authentication if you meet the following conditions:
  • The domain has an SSL certificate that a recognized certificate authority signed.
  • You can connect to Web Disk with SSL over port 2078.
  • Do not enable Digest Authentication if the domain uses a signed SSL certificate.

Team user preferences

In addition to the roles and services that a team owner can assign for a team user’s account, there are preferences that a team user can change for their own account. Team users can access these preferences from the Tools page in the cPanel interface. Team users can update the following preferences:

  • Password & Security — Team users can update their passwords.
  • Change Language — Team users can view the cPanel interface in the language (locale) of their choice.
    Note:
    • When a team owner creates a new team user, the team user will have the same language setting as their team owner.
    • If a team user has not set a language themselves, their language will default to the team owner’s language. If a team user sets their own language, then the system ignores the team owner’s language for that team user.
  • Contact Information — Team users can update their cPanel contact information.

List team table

This table lists all of team users associated with your Manage Team account. Click a column’s heading to sort the results of the table by that heading. The table will sort the list in ascending or descending order.

The table contains the following information:

Item
 Description
Username The team user’s login username. If the team user is suspended, the Suspended ( ) warning will appear next to the team user’s username. Click the More (More) icon to view more information about a team user account. This will display the team user’s information.
Roles The team user’s assigned role(s) if applicable.
Last Login Date The last time the team user logged in to the account.
Services The services available to the team user.
Actions The actions available to manage the team user.

Team user information

Item
 Description
Restriction Information If the team user is suspended, the interface will display the date of the suspension and the reason for the suspension. If the team user is set to expire on a specific date, the interface will display the date of the expiration and the reason for the expiration. If the team owner does not provide a reason for suspension or expiration, these fields will be blank.
Account Information The team user’s login username, relevant notes about the team user, the last login date, and the creation date of the account. The interface will display the time and date according to the team owner’s locale.
Team Information The roles assigned to the team user.
Security Information The contact email address for the team user.

Actions

Each team user has the following actions available:

Actions Description
Edit User To edit an existing team user, click Edit User in the Actions section. A new interface will appear. A team owner can edit details such as password settings and roles for a team user.
For more information, read our Edit a Team User documentation.
Suspend To block a user from accessing the account, the team owner can suspend the team user.
Warning:
  • Suspension will prevent that user from accessing anything from within the cPanel interface.
  • You cannot change the password for a suspended team user.
  • Suspended users will count towards the maximum allowed accounts for Manage Team if they have a role assigned.
  • To suspend a team user, click Suspend in the Actions section.
  • To remove a team user from suspension, click Unsuspend in the Actions section.
Delete Deleting a team user will remove that user from the team. Deleted users will not count against the maximum number of accounts for Manage Team.
Warning:

You cannot undo this action.

To delete a team user, perform the following steps:
  1. Locate the team user in the list and click Delete. A confirmation window will appear.
  2. To confirm, click Delete.

View audit log

Note:

To view the Audit Log, your system administrator must select the Enable cPanel API Log setting in the Tweak Settings interface (WHM » Home » Server Configuration » Tweak Settings » Logging).

For more information about how cPanel’s audit log, read our Audit Log documentation.