Contact Manager

Valid for versions 92 through the latest version

Version:

82

84

86

88

90

92


Last modified: October 15, 2020

Overview

This interface allows you to specify when your server sends notifications for each communication type. You can also specify whether you want to receive notifications of different importance levels.

  • Any modifications to the settings in this interface affect the root user. To modify the contact settings for a reseller, log in to that account and navigate to cPanel’s Contact Information interface (cPanel >> Home >> Preferences >> Contact Information).

  • For notifications, your server uses the information that you entered in the Contact Information tab of WHM’s Basic WebHost Manager Setup interface (WHM >> Home >> Server Configuration >> Basic WebHost Manager Setup). To change this information, click Edit next to the communication type you need to change. A new interface will appear.

  • For information about how to customize the templates that the system uses to generate these notifications, read our Notification Templates documentation.

Communication Type

To set your alert preferences, perform the following steps:

  1. Use the menus under the Communication Type tab to specify the importance level for notifications of each communication type.

    • For example, if you only wish to receive email alerts about events that use the High importance level, select High only from the Email menu.
    • To disable a communication type, select None.
  2. Click Save.

Test a communication type

To test notifications via ICQ, Post to URL, Pushbullet™, or Slack®, click Test in the appropriate row. The system will send a test notification to the destination for that communication type.

Note:

Your server only displays Test links for active communication types.

Notifications

Click the Notifications tab to list available alert types, the priority with which the system sends each alert, and which communication types will receive each alert.

  • Select the desired priority for each alert type in the appropriate row.

  • The interface displays icons that indicate which communication types will receive that particular alert.

The following table describes the events that trigger each type of alert and the template file that the system uses to create the notification:

Alert Type Event that triggers your server to generate the alert Notification Template File Locations
Account Creation A system administrator or reseller creates an account. wwwacct/Notify.*.tmpl
Account Removal A system administrator or reseller removes an account.
  • killacct/Notify.*.tmpl
  • killacct/PostTerminateCleanup.*.tmpl
Account Suspensions A system administrator or reseller suspends an account. suspendacct/Notify.*.tmpl
Account Unsuspensions A system administrator or reseller unsuspends an account. unsuspendacct/Notify.*.tmpl
Account Upgrades/Downgrades A user modifies the package for an account, or uses WHM’s Upgrade/Downgrade an Account interface (WHM >> Home >> Account Functions >> Upgrade/Downgrade an Account). upacct/Notify.*.tmpl
Altered RPMs Check The /usr/local/cpanel/scripts/check_cpanel_rpms script finds altered RPMs. Check/CpanelRPMs.*.tmpl
AppConfig Registration Notifications The system registers an application with AppConfig. appconfig/Notify.*.tmpl
AutoSSL cannot request a certificate because all of the website’s domains have failed DCV (Domain Control Validation). AutoSSL fails to request a certificate because all of the website’s domains have failed DCV. AutoSSL/CertificateExpiring.*.tmpl
AutoSSL has deferred normal certificate renewal because a domain on the current certificate has failed DCV (Domain Control Validation). AutoSSL defers normal certificate renewal because a domain on the current certificate has failed DCV. AutoSSL/CertificateExpiringCoverage.*.tmpl
AutoSSL has installed a certificate successfully. AutoSSL installs an SSL certificate.
Note:
This setting also requires you to enable the Notify when AutoSSL has renewed a certificate successfully. setting in WHM’s Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL).
AutoSSL/CertificateInstalled.*.tmpl
AutoSSL has renewed a certificate, but the new certificate lacks at least one domain that the previous certificate secured. AutoSSL renews a certificate but the new certificate lacks at least one domain that the previous certificate secured.
Note:
This setting also requires you to enable the Notify when AutoSSL has renewed a certificate and the new certificate lacks at least one domain that the previous certificate secured. setting in WHM’s Manage AutoSSL interface (WHM >> Home >> SSL/TLS >> Manage AutoSSL).
AutoSSL/CertificateInstalledReducedCoverage.*.tmpl
AutoSSL has renewed a certificate, but the new certificate lacks one or more of the website’s domains. AutoSSL renews a certificate but the new certificate lacks one or more of the website’s domains. AutoSSL/CertificateInstalledUncoveredDomains.*.tmpl
AutoSSL will not secure new domains because a domain on the current certificate has failed DCV (Domain Control Validation), and the certificate is not yet in the renewal period. AutoSSL cannot add any additional domains because domains that fail validation exist on the current certificate. AutoSSL/CertificateRenewalCoverage.*.tmpl
AutoSSL has provisioned a new certificate for a dynamic DNS domain. AutoSSL provisions a new certificate for a specific dynamic DNS domain. AutoSSL/DynamicDNSNewCertificate.pm
Backup Delayed The backup process continues to run after 16 hours. Backup/Delayed.*.tmpl
Backup Failed To Finish The system fails to finish a backup. Backup/Failure.*.tmpl
Backup Finished With Partial Failure The backup process completed, but experience some errors. Backup/PartialFailure.*.tmpl
Backup Successful A backup succeeds. Backup/Success.*.tmpl
Backup Transport Error A backup encounters transport errors. Backup/Transport.*.tmpl
Bandwidth Data Processing Timeout The system times out while it attempts to process bandwidth data. Logd/Notify.*.tmpl
Bandwidth File Conversion Disk Space Failure The system does not have enough free disk space to upgrade bandwidth files. installbandwidth/Notify.*.tmpl
Bandwidth Limits An account exceeds its bandwidth limit. BandwidthUsageExceeded/Owner.*.tmpl
Cgiemail Cleanup Script The system runs the /usr/local/cpanel/scripts/clean_cgiemail script. This script removes the cgiemail RPM and copies of the cgiemail/cgiecho scripts from users’ cgi-bin directories. CleanCgiemal/Notify.*.html
ClamAV Upgrade Changes The system sends a reminder that it now upgrades ClamAV via the RPM system. Install/ClamavConnector.*.tmpl
CloudLinux License Detected The system detects a CloudLinux™ license and provides installation instructions. CloudLinux/Update.*.tmpl
Conversion of cpupdate.conf settings to local.versions The system converts settings in the cpupdate.conf file to settings in the local.versions file. RPMVersions/Notify.*.tmpl
Conversion of cpupdate.conf Settings to local.versions (legacy notification) The system converts settings in the cpupdate.conf file to settings in the local.versions file. RPMVersions/Notify.*.tmpl
Convert Addon Domain to Account Notifications A system administrator or reseller converts an addon domain into an account. ConvertAddon/ConversionCompleted.*.tmpl
Corrupt Database Tables The /scripts/check*mysql script finds corrupted database tables. Check/MySQL.*.tmpl
cPanel & WHM End of Life Notice The cPanel & WHM version that exists on the server will reach its End Of Life (EOL) soon. Update/EndOfLife.*.tmpl
cPanel Account Password A user changes their password. ChangePassword/User.*.tmpl
cPanel Backup WHM generates a backup.
Note:
This event does not apply to cPanel account backups that a cPanel user generates.
Backup/Success.*.tmpl
cPanel Backup (legacy notification) WHM generates a legacy backup.
Note:
This event does not apply to cPanel account backups that a cPanel user generates.
Backup/Success.*.tmpl
cPanel Backup Destination Disabled A user disables a backup destination. Backup/Disabled.*.tmpl
cPanel Backup Destination Disabled (legacy notification) A user disables a legacy backup destination. Backup/Disabled.*.tmpl
cPanel Configuration Checks The system cannot find the /var/cpanel/cpanel.config file and also cannot find the cpanel.config.cache file. Config/CpConfGuard.*.tmpl
cPanel service SSL certificate warnings The usr/local/cpanel/bin/checkallssl script detected issues with the cPanel & WHM services’ SSL certificates. SSL/CheckAllCertsWarnings.*.tmpl
cPanel Update Failures The cPanel & WHM system fails to update. upcp/UpdateNowFailed.*.tmpl
cPHulk Configuration Issues cPHulk experiences configuration issues. cPHulk/FixcPHulkConf.*.tmpl
cPHulk Database Integrity Notices cPHulk detects database corruption issues. Install/CheckcPHulkDB.*.tmpl
cPHulkd Brute Force cPHulk detects a brute force attempt. cPHulk/ BruteForce.*.tmpl
cPHulkd Login Notifications The system detects a login with the root account.
Note:
This option is not available if cPHulk is disabled.
cPHulk/Login.*.tmpl
cPHulkd Notifications cPHulk generates an alert.
Note:
The system sends a notice only once in a 24-hour window for a specific username, service, and IP address combination.
cPHulk/Login.*.tmpl
dbindex Cache File Out Of Date The dbindex cache file is out-of-date by more than four hours. dbindex/Warn.*.tmpl
Deprecated API1 Calls List A user called a deprecated cPanel API 1 function. Deprecated/API1.*.tmpl
Digest Authentication Disabled Due to Account Rename An account’s domain name changes and the system notifies the system administrator that it has disabled Digest Authentication. DigestAuth/Disable.*.tmpl
Disk Integrity Check The system checks the integrity of a hard disk. Check/Smart.*.tmpl
Disk Usage Warnings Disk usage notifications. chksrvd/Diskusage.*.tmpl
DNS Cluster Error The system encounters an error with the DNS cluster. DNSAdmin/ClusterError.*.tmpl
DNS Resolver Performance Issues The server’s DNS resolvers respond slowly or do not respond at all. Check/Resolvers.*.tmpl
DNSSEC key synchronization failure DNSSEC keys don’t sync properly. This means servers in a DNS cluster don’t currently serve DNSSEC records for a DNS zone. DNSAdmin/DnssecError.*.tmpl
Dovecot Solr maintenance task errors. The /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_maintenance script fails. For more information, read our The /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_maintenance Script documentation. Solr/Maintenance.*.tmpl
EasyApache 4 conflict removed EasyApache 4 attempts to resolve a package conflict. EasyApache/EA4*ConflictRemove.*.tmpl
EasyApache 4 template updated The system detects an updated EasyApache 4 template. EasyApache/EA4*TemplateCheckUpdated.*.tmpl
EasyApache Configuration EasyApache 4 encounters a missing handler. EasyApache/EA4*LangHandlerMissing.*.tmpl
Email Client Configuration The system sends the mail client configuration file to a new mail user. Mail/ClientConfig.*.tmpl
Exim Update Failures Exim fails to update. Check/EximConfig.*.tmpl
Filesystem Quotas Ready The system successfully finishes the process to enable filesystem quotas.
Note:
Because the system automatically enables filesystem quotas for all new installations of cPanel & WHM, you will receive this notification during the installation process.
Quota/SetupComplete.*.tmpl
Forced Disable of Digest Auth A user or the system disables the Web Disk feature. Accounts/DigestAuthResetNeeded*.tmpl
Generic Notifications Any event that generates an alert and does not appear this list. N/A
Greylist System Changes An administrator or the system removes a mail provider from the Greylisting Common Mail Providers list. Greylist/CommonProviderRemoval.html.tmpl
Horde Maintenance Notifications An error occurs during Horde database maintenance. Install/Horde.*.tmpl
Horde Table Conversion Failure The system fails to convert the Horde database to SQLite. Horde/MySQLToSQLite.*.tmpl
Hostname Change Notifications The system launches a background task to update the hostname in individual Horde databases. DAV/ChangeHostname.*.tmpl
Hostname conflicts with a cPanel user account The server’s hostname is identical to a cPanel user account’s site. Check/HostnameOwnedByUser.*.tmpl
Hostname’s SSL certificate expiring on a linked node The system will send a notice when a linked node’s hostname SSL certificate will soon expire. SSL/LinkedNodeCertificateExpiring.*.tmpl
Hung Service Checks The system detects a hung device and restarts it. chksrvd/Hang.*.tmpl
Initial Website Creation We have not added the feature for this option. InitialWebsite/Creation.*.tmpl
Installation of purchased SSL certificates The system installs SSL certificates that a user purchases through the cPanel Market. Market/SSLWebInstall.*.tmpl
Installation of purchased WHM Plugins The system fails to install a WHM plugin that a user purchases through the cPanel Market. Market/WHMPluginInstall*.tmpl
Instant Message Failure The system fails to send a notification via an instant message. iContact/SendIMFailed.*.tmpl
Invalid Domains The system detects invalid domains. Check/InvalidDomains.*.tmpl
Invalid Hostname For Main IP Address The system cannot resolve the hostname to the correct IP address. Check/ValidServerHostname.*.tmpl
IP Address DNS Check The system runs the /usr/local/cpanel/scripts/ipcheck script. Check/IP.*.tmpl
Kernel Crash Check The system finds specific errors in the output of the dmesg command. Check/Oops.*.tmpl
Large Amount of Outbound Email Detected A mail user exceeds the preconfigured threshold of 500 unique outbound messages (excludes mailing lists). The system either takes no action, holds, or rejects additional messages. You can configure the action that the system performs when a domain exceeds this threshold with the Select the action for the system to take on an email account when it detects a potential spammer setting in the Mail section of WHM’s Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings). Mail/SpammersDetected.*.tmpl
Lost Contact With DNS Cluster The system could not contact a server in the DNS cluster. DNSAdmin/UnreachablePeer.*.tmpl
Mail Server Out of Memory The mail server runs out of memory while it processes mail for an account. MailServer/OOM.*.tmpl
Maximum Hourly Emails Exceeded A domain exceeds the threshold for the maximum number of sent emails in an hour. Mail/HourlyLimitExceeded.*.tmpl
Migrate PowerDNS configuration upon upgrade The system upgraded PowerDNS, but it may contain configuration settings which require manual migration and adjustment. Check/PdnsConf.*.tmpl
MyDNS Zone Import Failure The system fails to import zone files into the MyDNS database.
Warning:
We deprecated the MyDNS and NSD nameservers in cPanel & WHM version 78 and plan to remove them a future release. We strongly recommend that you migrate to PowerDNS.
ImportMyDNSdb/Failure.*.tmpl
MyDNS Zone Import In Progress An import of zone files into the MyDNS database is in progress. ImportMyDNSdb/InProgress.*.tmpl
MyDNS Zone Import Successful The system successfully imports zone files into the MyDNS database. ImportMyDNSdb/Success.*.tmpl
Notices concerning goods and services purchased via the cPanel Market A user purchases an SSL certificate or other product through the cPanel Market. SSLWebInstall.*.tmpl
Notification of New Addon Domains A user creates an addon domain. parkadmin/Notify.*.tmpl
Notification of Outdated Software The system detects outdated software.
Note:
These notifications are for applications on your server. You can control notices for cPanel & WHM updates with the System Update Failures and Update Failures settings.
OutdatedSoftware/Notify.*.tmpl
NSD DNS Zones Corrupted The system detects corrupt DNS zones.
Warning:
We deprecated the MyDNS and NSD nameservers in cPanel & WHM version 78 and plan to remove them a future release. We strongly recommend that you migrate to PowerDNS.
NSD/BadZones.*.tmpl
Offload Functionality to a Child Node Failure The system failed to offload functionality to a linked cPanel & WHM child server node. Accounts/ChildDistributionFailure.*.tmpl
Offload Functionality to a Child Node Success The system successfully offloaded functionality to a linked cPanel & WHM child server node. Accounts/ChildDistributionSuccess.*.tmpl
Outgoing Email Threshold Exceeded A domain exceeds the daily emails sent threshold defined by the Number of emails a domain may send per day before the system sends a notification. option in WHM’s Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings). Mail/SendLimitExceeded.*.tmpl
Package Extension Name Conflicts The system renames a package extension and updates all dependent package extensions to use the new filename due to a name conflict. Install/PackageExtension.*.tmpl
PHP-FPM Account is over quota An over quota account prevents PHP-FPM from starting on a server that runs in a Virtuozzo environment. PHP_FPM/AccountOverquota.*.tmpl
queueprocd Critical Errors The Queue Processor daemon shuts down because of repeated critical errors. queueprocd/Notify.*.tmpl
Reboot To Enable Filesystem Quotas Reminder The system requires a reboot in order to enable filesystem quotas. Quota/RebootRequired.*.tmpl
Remote MySQL Connection Failure The system encounters a remote MySQL connection issue. Check/MysqlConnection.*.tmpl
Remote MySQL Server Notifications The remote MySQL server detects database tables that you must repair. Check/MySQL.*.tmpl
Root Compromise Checks The system detects that your server’s root account is compromised. Check/Hack.*.tmpl
Scheduled Backup Will Start Soon The system sends this notification before it runs a backup. Backup/PreBackupNotice.*.tmpl
Script Terminated Due to Deprecated Call The system performs a deprecated call within a script and terminates the script. Logger/Notify.*.tmpl
Security Advisor State Change WHM’s Security Advisor interface (WHM >> Home >> Security Center >> Security Advisor) detects new issues with high importance. Check/SecurityAdvisorStateChange.*.tmpl
Service failures (ChkServd) cPanel & WHM detects that a service fails, recovers, or times out. chksrvd/Notify.*.tmpl
Service SSL Certificate Expiration A service-level SSL certificate expires. Check/SSLCertExpired.*.tmpl
Service SSL Certificate Expires Soon A service-level SSL certificate will expire soon. Check/SSLCertExpiresSoon.*.tmpl
SSHD Configuration Error The system detects an attempt to change the sshd_config file. SSHD/ConfigError.*.tmpl
SSL certificates expiring An account’s SSL certificate expires soon. AutoSSL/CertificateExpiring.*.tmpl
Stalled Process Notifications A user’s process stalls. OverLoad/CpuWatch.*.tmpl
Stalled Statistics and Bandwidth Process Notifications A process stalls while it processes a user’s statistics and bandwidth data. OverLoad/LogRunner.*.tmpl
Stats and Bandwidth Processing Errors A process experiences an error while it processes a user’s statistics and bandwidth data. Stats/Lagging.*.tmpl
Stuck Script The system detects a stuck script. StuckScript/Notify.*.tmpl
System Log Approaches 2GB A log file currently approaches 2 GB in size. Check/Biglog.*.tmpl
System Out Of Memory The system terminates a process to avoid a crash due to low memory. chkservd/OOM.*.tmpl
System Update Failures The system fails to update. upcp/UpdateNowFailed.*.tmpl
Uncategorized Notifications A notification that an existing notification type and template does not already handle. Application/base.*.tmpl
Unmonitored Services Every two weeks, the system scans all active services and sends a notification that lists all of the unmonitored services. Check/UnmonitoredEnabledServices.*.tmpl
Update Blocker - Service Deprecation Notice The cPanel & WHM update fails because of a deprecated service. Update/ServiceDeprecated.*.tmpl
Update Failure Due to Immutable Files The system cannot update cPanel & WHM due to immutable files. Check/ImmutableFiles.*.tmpl
Update Failures Update failure notifications. Update/Now.*.tmpl
Update Version Blocker The system fails to update because of an upgrade version blocker. Update/Blocker.*.tmpl
Upgrade Required - Service Is Outdated The system will automatically upgrade a service. Update/UpgradeRequired.*.tmpl
User Disabled Two-Factor Authentication A user disables two-factor authentication. TwoFactorAuth/UserDisable.*.tmpl
User Disk Usage Warning Users approach or reach their disk quota limits.
  • Quota/DiskWarning.*.tmpl
  • Quota/List.*.tmpl
User Enabled Two-Factor Authentication A user enables two-factor authentication. TwoFactorAuth/UserEnable.*.tmpl

Additional Documentation