Last modified: February 22, 2024

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Overview

This document lists frequently asked questions about our Manage2 site.

Accounts

How do I log in to my Manage2 account?

To log in to Manage2, enter your username and password in the Manage2 login interface.

How can I reset my login information?

If you cannot log in or forgot your login information, click the Forgot Your Password? link in the Manage2 login interface.

How do I create another Manage2 account?

You can create another Manage2 account with the Manage2 Add User interface (Dashboard » Users » Add User).

Why does Manage2 ask me security questions after I log in?

If you reach an interface that asks you to answer security questions for access, one of the following conditions exists:

• You attempted to log in from an IP address that is not authorized on the account.
• You have not yet set up the security questions for your account.

If you do not know the security question answers, or you have not set up your security questions, use the Manage2 Security Setup interface (Dashboard » Security » Security Setup).

How do I add an Access IP address on my account?

To add an Access IP address to your account, use the Manage2 Add an access IP interface (Dashboard » Security » Add an access IP).

How do I access the Manage2 API with my account?

To access your account with the Manage2 API, you must add the IP address from which you will call the function to the Manage2 profile in the Manage2 Add an access IP interface (Dashboard » Security » Add an access IP).

After you add an Access IP address, you can call a Manage2 API function through your web browser, cPanel’s Licensing Perl or PHP modules, and in the command line with the curl utility.

How do I change Manage2 access privileges for another user?

You can add or remove a user’s privileges in the Privileges section of the Manage2 Manage Users interface (Dashboard » Users » Manage Users).

How do I delete a Manage2 user?

To delete a user from your Manage2 account, perform the following steps:

1. Navigate to the Manage Users interface (Dashboard » Users » Manage Users).
2. Locate the user whom you wish to delete.
3. Under the Actions column, click Delete.

How do I add shortcuts to my account?

You can add shortcuts to the My Shortcuts menu of the Dashboard in the Manage2 Change Preferences interface (Dashboard » Users » Change Preferences).

How can I find out the contact information for my account manager?

To view your cPanel account manager, click the Account Manager menu at the top of the Dashboard interface.

Licenses

How do I transfer an IP address for a license in Manage2?

If you purchased your cPanel & WHM license through the Manage2 system, follow the instructions in our Transfer a license documentation.

How do I transfer a license purchased through the cPanel Store?

If you purchased your cPanel & WHM license through the cPanel Store, perform the following steps:

1. Log in to your cPanel Store account.
2. Click My Account. The My Account interface will appear.
3. Under the Orders/Licenses heading, click View my licenses. The Manage Licenses interface will appear.
4. Select the checkbox for the license that you wish to transfer and click Edit IP. The Change IP Address dialogue box will appear.
5. Enter the license’s new IP address in the New IP Address text box and click Save Changes.

If you experience difficulties with your license transfer, open a cPanel Customer Service request.

How do I renew a license?

To renew a cPanel & WHM license, perform the following steps:

1. Navigate to the Manage2 Add License interface (Manage2 » Licenses » Add License).
2. Enter the cPanel & WHM license’s information in the corresponding text boxes.
3. Click the Add License button. A message which indicates that the IP address is already actively licensed will appear.
4. Click Click Here for Forced Add.

If you experience difficulties with your license transfer, open a cPanel Customer Service request.

How do I expire a license?

When you expire a cPanel & WHM license, you deactivate it. To expire a license, perform the following steps:

1. Navigate to the Manage2 List Active Licenses interface (Dashboard » Licenses » List Active Licenses).
2. Locate the IP address of the license that you wish to expire in the table.
3. In the far right column, click Expire. A message of success or a reason for failure will appear.

What types of licenses can I purchase?

You can view a list of available cPanel & WHM licenses in Manage2’s Add License interface (Dashboard » Licenses » Add License). WebPros International, LLC offers the following licenses:

• Monthly
• Monthly Cloud
• One year
• One year Cloud
• Three year
• Two year

Current cPanel & WHM license holders may obtain up to three development licenses for each paid cPanel & WHM license that they possess. For more information about these licenses, read our Obtain a cPanel Developer License documentation.

How do I purchase CloudLinux and KernelCare licenses?

To purchase a CloudLinux™ license, follow the directions in our How to Purchase a cPanel License documentation.

To purchase a KernelCare license, follow the directions in our How to Purchase a KernelCare License documentation.

Billing

How do I view my bill?

You can view your bill in the Manage2 Account History interface (Dashboard » Billing » Account History).

How do I pay my bill?

You can pay your bill with one of the following methods:

• Use PayPal® in the Manage2 Make a Paypal Payment interface (Dashboard » Billing » Make a Paypal Payment).
• Use a credit card in the Manage2 Manage and Pay with Credit Cards interface (Dashboard » Billing » Manage and Pay with Credit Cards).
• Use funds from your checking account with the Manage2 Setup Automatic ACH Payment interface (Dashboard » Billing » Setup Automatic ACH Payment).

You can set up automatic bill payments in any of these interfaces. You can also pay your bill manually in the Make a Paypal Payment interface (Dashboard » Billing » Make a Paypal Payment) and the Manage and Pay with Credit Cards interface (Dashboard » Billing » Manage and Pay with Credit Cards).

How do I set up recurring payments?

You can set up recurring payments in either of the following interfaces:

• The Manage2 Manage and Pay with Credit Cards interface (Dashboard » Billing » Manage and Pay with Credit Cards).
• The Manage2 Setup Automatic ACH Payment interface (Dashboard » Billing » Setup Automatic ACH Payment).

How do I update a credit card expiration date?

To update a credit card’s information in the Manage2 system, perform the following steps:

1. Navigate to the Manage2 Manage and Pay with Credit Cards interface (Dashboard » Billing » Manage and Pay with Credit Cards).
2. Locate your desired credit card in the list of credit cards and click Manage Card.
3. Enter the new expiration date in the Expiration Date text boxes and click Save Changes.

General

How do I update company information on my account?

You can update your company’s information in the Manage2 Update Company Information interface (Home » Company » Update Company Information).

How do I update my company brand?

To update your company’s brand information, use the Manage2 interface Profile menu and select Edit Partner NOC Profile.

Why can I not see all of my Support tickets?

To view your company’s Support tickets, your Account Manager must add the supportall privilege for your account in the Privileges section of Manage2’s Edit Users interface (Dashboard » Users » Edit Users).

How do I disable the cPanel Store as an SSL Certificate provider?

WHM’s Market Provider Manager interface (Home » Market » Market Provider Manager) lists the cPanel Store as an SSL certificate provider. To disable the cPanel Store as an SSL certificate provider, perform the following steps:

1. Log in to your Manage2 account.
2. In the Manage2 Dashboard, select Update Company Information in the Company menu (Dashboard » Company » Update Company Information).
3. In the cPanel Store Integration section, select the Block servers with your company ID from ordering paid SSL certificates from the cPanel Store. checkbox.
4. Click Save at the end of the interface.

For more information, read our How to Disable the cPanel Store as an SSL Certificate Provider in WHM documentation.